Messner Palace Venice

We booked a three night break in a superior room. Arrived around 10.30pm. Went to reception only to be told that we could only stay in the room for one night and then had to move. Not happy. Told them will not be moving. Was then showed to our room which was the other side of another hotel called “SONOR” This hotel looked really nice, but our accommodation was in a very delapidated building. On our way up to our room on the 2nd floor we noticed a lot of plaster on the walls was falling off and being trodden into the worn carpet. Opened the door to what was supposed to be our Superior room. However, it was like student accommodation. As basic as it could be. No plug for bath. No hot water, One insect blind not working. Curtain rails but no curtains. Booked a double bed but got two singles pushed together plus two other singles. The whole room needed a good clean and paint. Open wardrobe had broken lower rail and only 4 hangers. Bleak bathroom with some tiles on floor missing. Holes where fixtures and shelves were once there. No hand rail by bath which was very slippery with no safety mat. Light over basin not working. No info book in room about facilities or local places of interest etc., Wall mounted TV but no remote control. AC did not work. No phone in room. Can honestly say, this room was the worst that we have seen in 50 plus years of travelling. As it was late, went down for a quick drink and started talking to a couple of americans. All of a suddon a rat jumped or fell out of the climbing bush. While we were sitting talking we saw a total of 6 rats. Went down for breakfast in the morning. No orange juice, No hot water for tea. We had a full day out and came back, changed for dinner. It was a decent meal and waiter was very polite but did not ask if we wanted side orders, desert, coffee etc. after serving, just left us to it. a few more rats seen running around but we were used to it now. Went to bed and came down for breakfast next day, which was the same low standard as day before. Out all day, came back and changed for dinner. I ordered a grilled steak which you could not cut and was very chewy, so left it. not until the end did the waiter come round and asked if everything okay. I replied ‘no, terrible, could not cut or eat’. Waiter went off and came back and confirmed he had taken the meal off the bill and would not be any charge. That was fine but did not ask if I wanted something else to eat. NOTE ---- This is a ONE/TWO star hotel and not 4 star as advertised. BEWARE BEWARE