Extended Stay America Select Suites - Tampa - Brandon - East

酒店真的很一般，一股味道，沒有吹風機，問了前台以及打掃清潔員都沒有，能説啥呢……

I had a horrible experience staying at the Extended Stay America Tampa - Brandon East property. I had a single night reservation for 2/16/2024. When I checked in at 11pm, I was told by the receptionist that they have run out of room/access key cards. She said that in lieu of the card, one of their staff would use their card to let me in my room. I have never encountered a situation like this where the hotel guest with a prepaid reservation was denied his/her room access key card. I was assigned room number 428. I clearly told the staff that I would need to take my dogs out once before I sleep and did not want to get locked out of my room at that time. He ensured me that the front desk is a 24x7 service and he will be there to bring me back to my room. To my dismay, when I came downstairs there was NOBODY their and thus I was locked out. I kept ringing the front desk bell but with no success. Stranded outside with my dogs at past 1am, the only option I had was to call the Extended Stay customer service number from the landline phone on the wall of the property. Over the period of ~90 minutes that I was locked out of my room, I called the customer service two times out of desperation. Both the customer service agents did their best (particularly the lady named Zelga) to reach the hotel staff/management over and over again but to no avail. I ultimately resigned to my fate and waited at the lobby till the receptionist showed up. I need to be compensated for my suffering.

The property had a foul odor overall. And, the **** odor every night was sickening. The people above me were so loud they disturbed my sleep. In the past the property provided a coffee maker and dishes. Now you have to pay to rent what you need. Thanks Biden for not building back better.

Hallways smelled real bad, breakfast options were pretty bad and really did not feel like it counted for breakfast included. The room rooms floor was not very clean. They missed obvious trash on the ground and some very weird looking red splashed in the baseboards. The key card deactivated every day. Staff was super helpful and very nice.

There was no couch as advertised. I was told by the front desk that couches have been removed from all rooms. There was no cable as advertised. It did finally start working as we were leaving. There was active mold growing on the ceiling of the bathroom.

The front desk associate said our microwave was out of commission, which was fine, but it already seemed like a red flag upon arrival. Going forward into the night, the elevator was always dirty (from night until morning). The shower stopper would always manage to fall down and pool the water. The shower head had some green rust/mold thing that made it uncomfortable for my husband and I to shower. Also, the amount of noise! Upstairs, next door, down the hall, it was so much noise. Could barely sleep. Also, who ever is the night auditor, please don't abandon your guest for 30 minutes at the front desk.

During my recent stay at Extended Stay America on S Falkenburg in Tampa, FL, I was thoroughly impressed by the exceptional level of customer service provided by Courtney. His remarkable social skills were evident from the moment I checked in, as he greeted me warmly and efficiently handled my reservation with meticulous care. Courtney's professionalism and attention to detail truly elevated my experience at the hotel. Not only did he ensure a seamless check-in process, but he also went above and beyond to address any inquiries I had, demonstrating a genuine commi**ent to customer satisfaction. His ability to anticipate and fulfill the needs of guests reflects his dedication to excellence in hospitality. Courtney's exceptional service undoubtedly left a lasting impression and significantly contributed to the overall positive a**osphere of my stay. In summary, I highly commend Courtney for his outstanding performance and commendable demeanor, making my visit to Extended Stay America a truly memorable one.