Quality Inn Tallahassee Near University

Check-in and out was strange. I spoke to 2 different men thru a camera on a kiosk and followed the prompts to complete each task. I never saw a live staff member in the lobby. It looked like there was some remodeling happening since as I tried to bring my luggage upstairs I was blocked by a man painting the sidewalk. The room was OK, the drain in the shower was slow and the toilet seat was loose, but the bed was fine and the AC was cold.

Room and bathroom were clean, parking was safe and secure. Just wished reception has physical human being present, or the system set up there worked faster.

Property was very clean and parking lot very well lit. My only problem is I should have asked for a downstairs room because being a motel and outside rooms no elevator. I have very bad knees so stairs were hard for me. Rooms were very nice. Newly updated. Refridge and microwave in room. The cable had a great variety of channels.Breakfast truly did not have much but would not expect anything as a motel. There is a waffle house literally next door and Walmart only about a mile up the street. They havea pool but to cool too be open. Great stay.

Nothing personal about this place, you check in with a dude on a screen and you checked out with the dude on the screen. Breakfast was weak at best. The '70s called and they wanted their room back.

For the price, it was great, but I will never understand virtual staff who aren’t in the lobby.

The rooms were disgusting and smelled horrible. I had to get them to move my rooms because the first ones smelled like smoke. The second rooms were filthy and I spent over an hour to clean and make them livable when I shouldn’t have to. The property also authorized two charges on my card before check in and when I asked why they tried to falsify terms and conditions stating that this is part of their policy since they are “overbooked.” Management is no help. You have to reach out to them for days to even get a response. All staff besides the cleaning staff are virtual. Horrible property, horrible customer service and overall horrible experience.

The room was very nice. Everything was updated. The location seemed to be safer than the area south of I-10. The kiosk front desk with a televised desk clerk was a negative. It was difficult to understand the gentleman and presented an unwelcoming ambience In addition, I think the $100 deposit should be referenced in your description. That was a bit much for a 2 night stay. While the hotel quickly credited the deposit, the guest should be made aware of the process in advance.