Hoteles con piscina en Chetumal

Es un hotel con un concepto diferente a los demás todo incluido, aquí se trata de disfrutar de la naturaleza y realizar las excelentes actividades que están incluidas con personal amable y capacitado, además los alimentos son de calidad.

This hotel is an architectural masterpiece and absolutely stunning. They are also one of the few hotels that didn’t destroy the vital mangroves protecting the lagoon (and it’s beautiful color). Needless to say that the lagoon is an absolute stunner. The service/management, however, is not worthy 5 stars and also not a Michelin key. We were very disappointed. A few things to note before you book this place: - very inconsistent service: for example, we never received a WhatsApp with all the info/tours, only after asking for it again. - very poor planing of tours (we booked a sailing trip … the first day it took them 2 hours of “confirmation” to end up telling us it’s not possible. We then booked for the next day and the tour started about 1 hour late, again, us just “waiting” and wasting our precious holiday time. No “sorry” whatsoever from the hotel. - the tour was supposed to include “sunscreen” (mentioned in PDF flyer). When the guide arrived (a very nice and competent local guide), she told us that sun screen is not available and anyway is heavily damaging the lagoon and should be avoided - feels like something a) the hotel should advocate and b) not sell as part of their tours - waiters service also very inconsistent. Some friendly, some couldn’t even say “hello” - food also very inconsistent (and expensive). Pasta à la mantequilla was a nightmare, while the hamburger was delicious. - on the day of NYE we proactively asked about a table in the restaurant only for the staff to tell us that we can only have dinner there if we buy the NYE menu for 4500 MXN per person ( that’s around 215 EUR pP ). The hotel is very remote (which is why we booked it of course), so the next restaurant is 20 minutes away. They never proactively mentioned this (all they did was inform that there will be a NYe dinner) Overall, too many little things that went wrong to make this stay enjoyable.

El hotel se encuentra en una zona de 2+2, donde se encuentran los niños que no tienen cama de sofá. La ubicación es muy buena, el hotel está justo a la playa. El mar era hermoso, pero la playa estaba llena de abejas. Toda la zona era como esto, así que no sólo la cuestión del hotel. La piscina del hotel era muy agradable. El hotel está a pocos pasos de la promenade llena de estalletas y bares/restaurantes. El apartamento fue agradable y limpio, tuvimos unas pocas botellas de agua fresca que nos dejaron todos los días por el personal de limpieza. La cocina es muy básica, carece de tostadora y no tiene cuchillo, sería agradable tener unos pocos más cuchillos. No hay secador de pelo en el baño. Teníamos un pequeño balcón pero lamentablemente no podíamos usarlo. El hotel se encuentra en el centro de México, donde se quemaban los basureros, no por culpa del hotel, sino por el problema general de que se quemaban los basureros en todo el país. El desayuno fue de 199 pesos mexicanos y hay una selección de opciones 4/5. Este es un hotel muy bonito para la familia con un presupuesto de tamaño medio

I booked a room with my mother as we traveled to visit family. The staff was friendly and hotel was clean, but the Wi-Fi in the room was quite poor and useable.