Hotel Laguna Park & Aqua Club - All Inclusive

After 2 days I came down with sickness and diarrhea, the food was usually tepid at best but often stone cold, I understand food can't be kept piping hot without it becoming overcooked, but for it to be stone cold suggests to me that the hot plates do not live up to their name. On more than one occasion I saw kitchen staff bring out hot food and put it straight on top of the old food which had gone cold. There is one 700w microwave which is not adequate for a hotel of this size, they would need at least 3 rated at 1000w. I also had my doubts about the area where they kept cold meats and cheeses etc, it did not feel cold enough to me, especially as the trays were lifted off the cold plate. It is really a shame, because if they could get the food right most other things at the hotel would have been more than acceptable (public toilet near the restaurant was my only other concern, not being cleaned well enough). I have to mention the hard working and talented animation team, they were great, working 12 hour days 6 days a week. one off my pet hates is hotels who charge for the use of the room safe, I refuse to pay for something which should be free, it is in the room anyway so does not cost the hotel anything for you to use it. The pool area is good, kept clean and in good repair but there is a lot of ants. Evening entertainment is ok, some done by the animation team, some bought in shows, despite claims to the contrary there is no Karaoke.

The receptionists are very considerate and helpful, especially Stanislav. The rooms are very clean and beds comfortable. The restaurant is big,the staff is always smiling and you have a variety of tasty dishes to choose from. The animation team is also very good with kids.

Personally the only thing I didn’t enjoy was the night entertainment as much as previous holidays. The staff did activities in the day for children/adults kids club was amazing with kids. Good selection of food and drinks. Pancake place round the corner from hotel on corner, had one most nights 😃 would recommend

Hotel was very nice. Food was hit and miss. Relaxation Pool bar was nice until music stopped due to malfunction. When reported to management we were told that to late in season to repair so play our own. So we had to purchase own Bluetooth speakers and play own music for all to enjoy. Some staff were grumpy and lifeguard fell asleep while on duty. Will be back next year.

Myself and my two boys (nearly 10) had a brilliant week here this summer. The Animation team were fantastic and had us up doing all different fun activities all week. My kids loved the water slides and there's lots of other kids here to make friends with. I hardly seen then some days. The hotel is very close to the center of Sunny beach and also on 5 min walk to the beach if you fancy a walk out. The food was nice on a whole but could get a bit repetitive, we just went out for our evening meal a couple of time to break it up. If your looking for an all inclusive holiday that will keep the kids entertained then Laguna Park is a great choice. My sons said this was the best holiday they have ever had!

We are just home from Laguna park and I wanted to write a review while everything is fresh in my mind..,. In saying that I really don't think I will forget this holiday. I feel so sad to be home and woke this morning missing the animation team already. Stelko is the most energetic, positive,loving ,caring and creative guy I have ever met. He leads his team so so well.,...the whole animation team are fantastic. Our girl is 8 and loved being included in the dances and games. I have never experienced a kids club or animation team like this. Rooms were spotless and cleaned daily. Great selection of food at each sitting and the snack bar is always full. Bar men....George, Georgi, Steven,Rado. You all made our holiday fantastic and fun. I don't know where you get the energy from. You're all amazing. Pool is so good for all ages. There's an area to suit everyone and the life guards and pool staff do an amazing job. All in all a superb holiday. The only bad part was having to come home. Thank you Laguna park... Biggest shout out to stelko xxxx Niamh and family

Hotel design for family experience. Great slides for kids that can swim and really nicely designed pirate ship with multiple slides for the little ones . Very friendly staff ! Good food variation . Tidy rooms . Would definitely recommend for families!

I really enjoyed this hotel. Its my first time to Sunnt Beach. The hotel has everything you could ask for, 5 different pools, ping ping for kids, even playstation, thats an option, not for everyone but for others maybe., daily activities throughout the day which my 10 year old joined in them all. The entertainment team were fantastic. Never had a problem with the staff, always helpful and friendly. The food was nice, always something for everyone. If you can't find something to eat the you're extremely picky. The food was never hot hot, but was warm. Not everything is labelled with the food, so sometimes a bit of a guessing game. Close to the shops and beach. The room itself was a very good size, cleaned everyday, the maids were so friendly, and really helpful. I will 100% be coming here again

We were at this hotel 6th - 11th Sept having been relocated here from our hotel in Tsarevo which was shut down and flooded by Storm Daniel. We hadn't actually booked Sunny Beach. This hotel made us so welcome when we arrived after the issues we'd had due to the storm and we were really happy with the hotel and staff. The hotel is reasonably large but as it was towards end of season it wasn't at full capacity so we didn't feel as if it was over crowded. Food and drink were good - local drinks part of the AI package - though you could pay for Branded Spirits if you so chose. The food selection at all meals was really good, always something available to eat ( Soups and Pizzas were to die for). The food is so good you don't need to 'eat out'. Pool wise we tended to prefer the Relaxation Pool area which is quieter than the one with water slides. It would be better, however, if ignorant guests ( yes British ones) wouldn't decide to use their own mobile speakers to play their own music so that whole pool area has to listen to it though - hardly 'relaxing'. I'd like to see hotel management prohibit this practice along with the other prohibitions in place that make the pool the 'Relaxation Pool'. The hotel is situated close to Flower Street and the busier parts of Sunny Beach but it was still relatively quiet at night after 10pm so didn't impact on sleep. There are oodles of bars, shops and restaurants close by. Over all this is a nice hotel with good facilities and entertainment and one I would definitely consider visiting again in the future.