Naxos Palace Hotel

El exterior del hotel y el área del jardín/piscina se ven bien, pero la habitación era vieja y necesitaba una renovación.

We were booked into this hotel by tour operator Wingbuddy out of Canada. We were to be booked in 4 star or better accommodations throughout our travels in Greece. This was in NO SHAPE OR FORM A 4 STAR PROPERTY even though it calls itself one! We were shown to our room by George ( the owner , apparently) who complained about carrying our luggage because he had heart problems. The room was run down looking with mismatched furniture with rusty legs & saggy beds. It smelled musty. I noticed immediately there were several spiders on the ceiling. The bathroom had mold and mildew in the shower & dead bugs on the wall that the last occupant had killed presumably. There were dozens of tiny ants roaming around in the bathroom & main area. We asked for a different room & were shown one that was nearly identical but wasn't cleaned or made up. There were no other room available they said. We had no choice but to stay in the original room. The included breakfast was of poor quality & subpar. Coffee, other than the cappuccino from the bar, was undrinkable as was the orange juice that was grainy & weak &tasted like it came from a mix. Hot breakfast items such as eggs were all ice cold. There were flies crawling over other buffet choices. The grounds were not well kept & was in poor repair. Loose had railings & broken tiles on stairs were safety issues & the pool had a green algae ring around it. Some of the loungers around the pool were in poor condition and broken. Leaves & bits of garbage had accumulated by stairs & wasn't cleaned up. This hotel is also in a poor location. There is a bus stop close outside but you need to take the bus to get anywhere. It was dangerous to walk on the narrow road out past it. As 2 females travelling , we did not feel comfortable or safe at this hotel. When we requested to moved to another hotel, our tour operator was assured we were in a superior suite with an unrestricted ocean view by the hotel. What a joke! Absolutely not what we received. We never saw one happy looking guest there the whole time we were there. Avoid staying here!

Where to start.. Our rooms weren’t ready when we got there. The front desk guy wasn’t helpful and George, who I guess runs the place really didn’t want to be there. After getting our room, we requested a change, it was small, 1 chair on the balcony, the a/c didn’t work, out lets were covered with tape. The 2 nd room wasn’t much better. There are no coffee makers, the mini refrigerator didn’t work. More tape on outlets. Dirty, the extra bed cover smelled like a Salvation Army complete with moths. The furniture was old, run down. Bed’s uncomfortable. The chairs at the pool were dirty and mostly broken. The 1 star is for the kind bartenders! They were personable and kind. I guess they are hired by George, the boss , to play on a soccer team. Every other place made sure our rides and transports were taken care of. They did not here and we had Had to get a cab at the last minute. They said it would be 15 euros, it was 25 to go 2 miles. It’s off the beaten path, they said the bus system is good, but we never saw it show up.

Terrible place to stay! I know they had a busy season but being in October we expected way better than this! Staff was unfriendly and the rooms were dirty and had lots of bugs in it! The first room they offered us smelled so bad we asked for another on the spot! Checked under the bed because the rollers on the bed were not blocked so it moved all over the place! Ton of dirt and old socks under there! Did not feel comfortable sleeping and not safe! The food was terrible and i got sick although it may have been a coincidence but felt sick there the whole 3 Days! Asked for coffee in the morning and was told to wait cause machine was not plugged in yet when they were Open! If you walk into the little village it’s great food and that is where we went always! No sidewalks to walk there and streets are very norrow and dangerous! Not safe at night! Would never recommend this Hotel to anyone and it is in the middle of nowhere! Really not a Palace!!

Naxos Palace is a self proclaimed 4 star hotel but in my opinion that is not correct. The rooms are a decent size but tired and dated. When did you ever stay in a 4 star hotel that didn’t provide basic tea and coffee making facilities in the room, or a comfortable chair to relax on? The shower room was spacious but the tile grouting was stained by mould. There had obviously been a shelf for toiletries in the shower cubicle but all that remained of it was a rusty line and two holes in the tiles where the screws had gone. The sun beds were mostly broken and needed replacing. The breakfast was the same every day which isn’t a big deal but uncovered food and flies is a definite no-no. They ran out of English Breakfast tea bags and never replenished them. The gardens were uncared for. As a base it was okay, the buses stop right outside, but a four star it ain’t

Although the property is a little tired we were made to feel very welcome and well-looked after