Valoraciones de Golden Nugget Lake Tahoe

Una muy mala experiencia. Descubrí que reservé la fecha equivocada. Comuníquese conmigo para cancelar. El servicio de atención al cliente dijo que se comunicarán con usted. Luego el hotel no contestó el teléfono durante tres días y luego me contó directamente como check-in. El servicio de atención al cliente no me lo dijo, pero dijo que se comunicarían activamente conmigo y luego me contó directamente como check-in. , ¡lo que resultó en una pérdida de más de 5000! ¡Es difícil de entender! Si hubiera sabido que el servicio al cliente de Ctrip era tan irresponsable y que era tan difícil comunicarse con el hotel, ¡nunca volvería a ir allí!

No hay enchufes de carga en la habitación, solo puedes encontrar el enchufe debajo de la mesa. El aire acondicionado de la habitación también estaba roto y no enfriaba, y había manchas desconocidas en la bañera del baño. Y la habitación no se limpiaba todos los días.

Hermosos paisajes, instalaciones antiguas.

El hotel es muy antiguo y el ambiente no es muy bueno. En medio de la noche, un gran grupo de personas se registró en una habitación contigua y puso un estéreo a todo volumen con la puerta abierta. Después de quejarse al hotel, el guardia de seguridad fue. para negociar y apagó el estéreo. Después de que el guardia de seguridad se fue, él continuó mareado😵‍💫

Good bedding Nice restroom Nice view Good location Little bit old of carpet Everything is was great

The check in at the front desk took 1 HOUR, we were part of a group and they gave our reservation and RATE to another party with the same last name. I took two clerks and a manager to correct the problem as we waited. No compensation was offered. The room was dingy and sparsely furnished, needed to be updated, the windows were dirty, the bathroom was extremely small, the tub looked like someone beat it with a chain. The bed sheets were like sandpaper. Even though we requested a late checkout housekeeping knocked on our door waking us at 8 am. Overpriced!

The information at the front desk is helpful. The restaurant in the hotel was better than expected.

I booked this hotel for my son. Since I am in China, he wanted to celebrate his daughter’s first year birthday at Tahoe. He sent some photos I will share. He said everything was great.

Clean room and overall great stay. I like the vibe at hard rock. I come every year for March madness

Remote to the tv would not work. Only able to turn on tv. Could not lower volume. Asked for a replacement 3x but never showed up. Like pulling teeth to request anything like towels. Horrible service.

Amazing place with super cool decoration! The area of the lake is simply gorgeous!

I booked a King Room with Lake View. The hotel is cool with everything you would expect from anything that has a "Hard Rock" logo to it. The property is definitely run down and needs an upgrade. Our room was okay. Handles on the drawers were broken off. One of the lamp lights was out. Ceiling in the bathroom was kind of disgusting with stains, rust, and brown spots. I paid about $350 a night for 2 nights. I would not recommend staying here unless you are on a budget, and you won't be in the room often. Staff and everyone working at the hotel was nice though.

Everything was great. Great environment. Knowledgable staff.