X.SERENDY RESORT

Hotel is nice with a good pool for the dameisha area but very overpriced. The price of the hotel is like a 5 star international brand but it doesn’t deliver like it is 5 start. The management and its owners need to really re consider their pricing and their training of staff. Pros - hotel is new, nicely renovated, and they have hired a lot of staff who are putting in effort. Their towels are very fluffy and nice. Robe is soft, absorbent and high quality. the breakfast has some selection but the cooked items could be improved so it’s less dry but it is acceptable and not bad with a good coffee machine and some western cereal (ran out of cold milk but staff found some ) . Pool is large, clean and beautiful, (not deep) and not very chlorinated, the bar has drinks (but no food). Photography package is a good idea, but photographers needs more experience. Bathtub is pretty, has salts and loofah sponge. TV has a Chinese Netflix and western movies (but you have to know Chinese to read the selections) and it has a music selection too. Toiletries included with a good the if travel size Colgate. Fridge had one sprite one coke two Thai brand sparkling water bottles and two water bottles. Two packets of tea available, and one pack of coffee concentrate. Generally everything was clean. Breakfast pictures are included because it was vague Cons- BUT staff are inexperienced, too young, lack training, slow and inefficient. If they change this much money They need to hire staff that are experienced and have a details, thorough and careful training program. They need to have more managers to manage the operations and the staff to develop the necessary soft skills. The management seem unrealistic hiring many inexperienced staff trying to deliver 5 star service. It’s better to hire more older more experienced 5 star staff with hotel experience to guide the staff instead of hiring so many very very young inexperienced staff . Though the staff are sincere and put in their best efforts but it looks like this is their first job, and I don’t expect much from them. They’re slow, inefficient, and lost because of a lack of experience. Many of my requests were lost and required several follow reminders. Even though I have used the new automated toilets but their toilet was difficult to use and not flushing (low water pressure) bathtub and shower are poorly designed (but look pretty) and are hard to use. Restaurant was unable to explain what their 399 set dinner was, and didn’t have any photos Manager Zhou was very effective at trying to follow up and apologising. She was thoughtful and willing to listen. But upper management needs to change, and hire more managers, and develop a detailed training program (not just 1-2 days) but much longer and more ongoing. I’m afraid to ask if they can even speak English. Overall this hotel isn’t ready, overpriced and this should just be a soft launch, with discounted prices. If you’re gonna pay this much go to another real 5 star hotel, or only book their cheapest room. But if you really like swimming then it’s worth considering cause the pool is nice.

這次入住絕對是低開高走，本來打算訂洲際最後還是選了這裏，沒想到讓我很驚艷！酒店設計確實是用心了，無論是電梯間還是房間指示牌都充滿設計感，隨便一拍都很出片！酒店服務態度特別好，Kitty小姐姐很有親和力，酒店的位置也很方便，酒店後面是一個湖，還有奧特萊斯，步行10分鐘到海邊和地鐵，周邊超級多吃的喝的，一次性滿足所有要求！房間用品也非常好，毛巾是那種很鬆軟紮實的，一次性拖鞋也很厚實，不是那種薄紙片，洗護用品氣味很高級，晚安糖水很合我口味！唯一遺憾是沒有時間去泳池和吃自助早餐，下一次來玩也會選擇這裏，推薦推薦！

服務很熱情 前台小張人美心善 入住的時候給我升級了一個好一點的房間 給小孩送了全新的挖沙工具禮物 小孩很喜歡 環境也好 很大很有錢 還有旅拍服務（最低199）早餐也相對豐富 我比較挑剔 但是這個價格還算過得去的哦總的來説 有晚安糖水 我還挺期待的 結果是一碗純牛奶 哈哈 下次用心點 煮點東西嘛 後面是商場 商場的湖有免費的黑天鵝喂 很棒