Embassy Suites by Hilton Sarasota

The front desk was nice and helpful. I got a room on a higher floor (thanks Trip.com). The location is very good. City Center in walking area, safe neighborhood. But: the hotel is encircled by building and street construction sites. It is very loud. Not what you expect if you have holidays and want to relax. And USD 32.- (incl tax) per night for the self-parking, is too much.

The embassy suits was nice hotel and served our purpose as a family. It was conveniently located and the room itself was comfortable. Here’s the only issue I had and it had to do with customer service. Our flight was delayed coming out of Rochester NY because of a compromised tail issue. At first it was a half an hour and gradually it became three hours. We tried to make a loud connection out of Charlotte but was unsuccessfully. We missed the flight by 10 minutes. As soon as I was able I reached out to ******* and they helped navigate the situation at 11:30pm and called the hotel to inform them of the situation and that we would not be staying in our final destination which was Sarasota, Florida. The person ******* spoke with told our agent that they would look into it, but we would be receiving a refund for the first night. When we got to the embassy suits on Monday morning, I spoke with several employees which included the desk clerk, a manager and a supervisor and they all told me that a refund would NOT happen and they couldn’t eat the cost of the room. They said the hotel was sold out, and this was income they were losing. I empathized with the big conglomerate and emphasized that this was beyond everyone’s control and in fact, as soon as I was able, I communicated the situation to the correct people. I felt that the management was u reasonable, curt and not customer friendly. This was not just a “no show” as they used that term several times. Poor cust service

Pleasantly surprise to find that they offer drinks and finger food in the evening that was also accompanied by a $25 meal/drink credit. Staff was very helpful.