Usuario invitado
30 de noviembre de 2021
We reported Casas Alberto to Airbnb for malicious behavior, and are strongly warning anyone looking at staying there. Casas Alberto, at the time of booking promised: * Electricity * Internet connection * Teleworking * Hot Tub And by imagery, looked like it had a guest room. In Spanish however, it said not to have any guests, which, for a young family staying for 6 months just does not work. We were not alerted to this up front. Upon reminder by management after our guest arrived we made a deal and paid extra. On site was a closed hot tub, multiple weekly electricity and internet outages that had to be fixed by the tenants. It was cold, damp, and the management was not able to keep up with arriving tenants or the failing infrastructure. The advertisement for teleworking is very misleading as there is not even phone reception in the area. In the end the host stalled us with the deposit until we couldn’t leave a review anymore. Then she turned around and put a bad review on our Airbnb page, based on lies from her incapable local manager. On top, she claims that she will keep our deposit, due to us not respecting the rules, which we clearly did once alerted to. Do not fall for this false advertisement.
Traducir