Usuario invitado
19 de agosto de 2023
This hotel, styling itself as a boutique spa/retreat style property, has a fantastic setting on the edge of St Martin. Parking is, surprisingly, an additional 18 euros per day which gains you a spot in the small courtyard by the entrance area. The hotel itself is ergonomically laid out with plenty of planting and wooden floors, two small pools (one for adults) and a separate spa which is available for guest use for an hour per day and consists of some themed showers, a relaxation area and a hot tub with garden. The staff are attentive and discreet and there are plenty of them buzzing around the place at all times. The room we booked, room 4, was stylish and compact. There were no shelving areas within the wardrobe, simply a small offering of hangers, which was a negative point for properly accommodating our clothes. The room gave out onto a small courtyard which in reality was something of a thoroughfare for staff. The breakfast each day was plentiful, varied and of a very high standard. It could be taken on the covered terrace or in the small breakfast room. We had a problem with the air conditioning unit in our room leading to water leakage onto the floor for over half our stay and which was not resolved by the hotel. We had to resort to putting towels on the floor to soak up the mess. I was surprised at check out that no compensatory offer was made to reflect this and it was left to me to ask for a gesture of goodwill from them, which came in the form of a 10% reduction in cost for the nights upon which we had been affected by the fault. Overall, a very well located hotel working to a high standard but needing to pay attention to some refinements which would be expected at this price point. In particular, to have a room fault persisting for three days is not acceptable, especially with no concession volunteered from the desk upon checkout to reflect that.
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