Hoteles cerca del Saint Francis Barracks, San Agustín

If I could give this hotel 0 stars I would. The recent reviews about the “ updated “ hotel and staff are all true. I did an advanced purchase ( big mistake ) I did digital check again which I always do at any Hilton I stay at and I am always asked for ID at check in just to veirfy and I’m on my way. I DO understand a pre auth charge for parking , any hotel charges etc is put on your card at check in. However, the front desk associate named Sussane put a $150 charge plus a $602 pre auth charge on my card . The $602 was for the advanced purchased I already paid before my stay that did NOT need to be on my card on top of $150. So $750 total pre auth for a $600 pre paid stay? She blamed it on me and said I used digital check in. I ended up checking into room 413 which was disgusting. The tile was cracked . The blinds were broken. There was hair on the floor in the bathroom from the previous stay. I was in the car with my kids for 6 hours and they had the eat so I left the hotel and we decided we didn’t wanna stay there . They settled for a refund for 2 nights ( which I am still waiting for ). I’m told by Michael , the manager 5-7 business days. I’m told by Susanne at the front desk 7-10 business days. When you contact Hilton customer care they contact the hotel for you. I was the told refund was processed on Monday 3/25 then I’m told it’s processed on 3/27 the day I am calling to follow up. They did not want to refund for me for the full stay because I was at the hotel for “ longer then 20 minutes” and Sussane stated they were “ taking pictures of my car” to time how long I was at the hotel. This then goes back to my statement as I did not feel safe here . No where on Hilton does it state that I have a 20 minutes limit . If someone actually cared to look into this further I actually contacted Hilton directly a few days before my stay to try and cancel and get a refund as I was directed too as I read reviews online about this hotel. Upon check out ( and I never slept here ) when the manager Michael was looking at the charges he did say I see what you’re talking about and he reversed the $602 back to me as IT WAS NOT supposed to be there and explained the $150 was only to be on there. Again all okay. ( I have screen shots to prove all this as well) but to be blamed by Sussane the front desk Employee for $602 pre auth charge for using digital check in that Hilton offers is absured, and unprofesional. At times when I called Sussane was very rude . She actually yelled at me about the pre auth charges when she told me I did my self . It’s like she yelled to get a reaction out of me ( which she did) just so she can hang up. Please, look else where for a hotel stay in the historic district. This hotel looks nothing like the pictures and is if need of a serious upgrade. This hotel would probably succeed if they actually took care of it better and address their front desk staff.

Las habitaciones estaban limpias y suficientes para un interruptor, el desayuno era ligeramente inferior a la media, incluso para las condiciones estadounidenses

La habitación de la habitación era muy agradable, pero la habitación era muy buena. El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad Las habitaciones estaban limpias y el servicio de mantenimiento de la casa con toallas y jabón. Recomiendo este hotel 100% sin duda cada vez que vuelvo a la est Augustine haré mi casa Hotel las Villas 1565. 🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻

We enjoyed our stay at the Hyatt Place Vilano Beach. It was a close walk to a beautiful, clean beach. We were told the pool wasn’t warm, but turned out it was! We skipped swimming because we weren’t aware until it was too late. The breakfast was great and well stocked. We paid a little extra for a balcony but the view wasn’t good. Don’t waste your money on a balcony. We paid for valet parking which ended up not being necessary. There is plenty of street parking. It was overall a clean hotel and very friendly staff.

Excelente lugar, se puede mejorar la ducha

Unfortunately at the time when we were staying, there was construction at the beach. Access to the beach was closed. We have to walk all the way around for about 10 min to get to the beach. The location is great. Happy hour is a bonus. Live music in the evening.

El proceso de registro fue rápido, el personal muy amable. La habitación estaba limpia cuando entramos. Las camas estaban bien y nuestra habitación era tranquila por la noche. El problema vino con el mantenimiento de la habitación. Ayer salimos del hotel a las 8:00 a. metro. Devuelto alrededor de las 3:00. La habitación no había sido tocada. Llamé al servicio de limpieza y me dijeron que estaban completamente ocupados la noche anterior y que todavía estaban trabajando. Me dijeron que alguien estaría allí de inmediato. Nos fuimos y volvimos en una hora. La habitación aún no ha sido tocada. Como teníamos que prepararnos para conocer gente, dijimos que lo olvidaran por el día. Nos dijeron que definitivamente se haría al día siguiente. Nuevamente, salí alrededor de las 8 y volví alrededor de las 3:45 y la habitación nuevamente no estaba terminada. Nuevamente me dijeron lo ocupados que están. Parece que no tienen suficiente personal. Las señoras de la limpieza se acercaron e hicieron un gran trabajo.