Hoteles cerca del Museu Faller de Gandia, Safor

Hemos estado mi pareja y yo la última semana de julio. El trato genial,muy familiar, muy agradables todos los empleados. Un chill out muy agradable y el trato de los chicos que lo llevan muy bueno. Buena limpieza y siempre pendientes. La próxima vez que podamos ir volveremos seguro.

Muy bien todo, mejoraría un poco los servicios que ofrecen y añadir que a la habitación le falto un poco de aseo, por lo demás genial

Completely comprised by the worst checking-in experience of our lives 5.0 Liked · The breakfast buffet was very good. Excellent coffee, good variety of options. Nice breakfast room, not over crowded. Disliked · Checking in at reception was the worst experience of many years of checking in at many types of hotels, in many countries, for both business and pleasure. It was the most unwelcoming process, where my wife and I felt like potential criminals. We had paid in full, in advance, when making the booking, for the six nights. That's fine. We were asked for our credit card to be scanned for a pre-authorisation. Why? we asked. ”Its for security for the room” we were told. My wife asked ”is this in case we damage or trash the room”. The receptionist smiled and nodded. Then came the ”terms and conditions” which we were asked to sign. This was four A4 pages of small font script, in SPANISH. ”Fine we said, Can we have the English version?” We don't speak Spanish and are from Ireland. We can't sign a four page document we can't read. Besides which we are fully paid in advance and you have additionally taken an authorisation of our card for any damage that we cause. What further assurances are required in a four page document. We explained very calmly and politely that we can't sign a document we can't understand. Another receptionist colleague offered to translate the ”important bits” of the document for us verbally. We declined. A signature on a document is a legally binding acceptance of the document in its totality. Ignorance is no defence in law. They had another mini conference about this with what appeared to be a shift manager, ( who didn't acknowledge us or come over to where we were standing at reception) and then they advised us that they would translate the document using A.I. but after another 15 minutes of us waiting then announced that they couldn't translate it. They would allow us to complete check-in and if we came back to the reception desk the following day they should have a translation for us to sign. We didn't go back to the reception.

Hotel Cibeles provided the perfect stay for our week in Gandia, where there is much to do & we kept busy in town, enjoyed the local beaches & visited Valencia by train. The hotel has a smart exterior & looks great lit up in the evenings. The pretty reception vestibule leads to a lovely poolside terrace & bar, or a sweeping stairway to the dining room. The rooms are a fair size & have great balconies. We ate good breakfasts there, & had our dinners out as there are plenty of fun restaurants a stroll away. Gandia beach is also walking distance & the pedestrian area comes to life in the evenings with shops & stalls. We had a car, & the hotel has a small underground carpark. The staff were a pleasure, & we would definitely stay there again!