Whitney Peak Hotel Reno, Tapestry Collection by Hilton

The air conditioning was broken and while I understand this could not be helped the resolution was 2 drink vouchers. No information was provided when I walked past the front desk, I had to call down to the desk because the room was so warm and no update was shared with guests that it would not be fixed that day so guests could plan accordingly. I love Hiltons and will always stay at a Hilton when I can, but I will not stay at this location in the future. Communication was poor and after a long business trip and a VERY hot day I just needed to sleep which I could not do because it was so warm.

Second stay and I will be back as soon as they are not sold out! Definitely worth the stay!

The hotel was a perfect location and was clean. The maid service was spotty with items not replenished on 2 of the 4 days (towels and coffee). The rooms were well kept but the equipment in the exercise room was not working. Half of the exercise machines were "out of order" and the balance were not hooked up to TV screens.

房間很新，周邊環境一般有點吵因為在downtown，但樓下可以玩攀巖

What we didn't like was the Air-conditioner was set to the heater. Was way to hot in the room. Also Parking is across the street and they charge you $7.00 every time you leave the parking garage. If you leave your car in there more then 24 hours they charge you double to get out.

Rooms were cold. Heating was not adequate for my stay. For meetings on site, lunch is not available in downstairs restaurant. Dinner in that restaurant was great!

Bed is very comfy! Love the nightlight in the restroom. Staff is very friendly. Check in was flawless. Our floor was very quiet.

2 issues: 1. The hotel does not have shuttle service to and from the airport. So beware, prepare to use taxi, uber or lyft. On the way back to the airport the front desk called and arranged a taxi the evening before. It was about $40. They never showed, or the Hotel never really called. Fortunately I gave myself A LOT of time to get to the Airport. Uber was charging $57. It is a 15 minute ride to the Airport. (2)The rooms are clean but lacking enough electric plugs to charge computers, smart phones, and tablets; not particularly business friendly. - positive: within walking distance to the University.