Quanzhou West Lake Hotel Apartment

Very good hotel. Nice staff . Good breakfast. Location perfect

First time staying in this hotel. Receptionist staff were all youngsters, very nice, soft spoken and polite. Room check in was swift. Room looks really good, great interior design, nice sunset view. Staff were really helpful, services were really great. However not the cleanliness part. Found hair on bed, used vanity kit, hair on bath robes, dirty sticky floor. Thought I can just live with it, however the next moment I went to shower, the shampoo bottle was already used… hair conditional was almost empty. The shower gel cap was opened. So I called the receptionist. Initiating to change rooms. The cleaner aunty came in and said the shampoo bottles etc usually not fillled to the max, as it’s directly from the manufacturer. When asked why the shower gel cap is not closed, she then say “oh because of air pressure, sometimes it will pop up”. Next they brought me to change my room (said to be an upgraded room but it was the same room with a half lake view.) I checked, and still found hair on the counter, didn’t mention a thing since it’s just a strand. The computer table was wet, but whatever I wiped it off. The floors are also dirty despite the cleaner aunty saying “I’ve checked multiple times. There shouldn’t be an issue.” I went to check the shower shampoo and conditional gel, all are brand new. Haha. Something is wrong with the integrity of the cleaners here. After booking, I went to Look at reviews again; realise this isn’t the first time someone encountered with. Cleanliness issue. Paid over $100(SGD) for this. Best part is, the vanity kit has been used too. So I had to dail receptionist again to deliver a brand new kit up. Upsetting experience. Breakfast was meh. Average. Customer services was super B tho. Wouldn’t come back again if I’d need to keep calling in again and again for the cleanliness and top up. Btw the cleaner told me to not leave a bad review or they would get nagged at by their Incharge. However, I don’t think it should be this way. I hope there will be improvements. So long.

Warm and cozy bed and room. Smart switches. Spacious room.

Average, not very clean with some leftovers on the floor. Reasonable price.

Hotel outlook, environment, facilities look brand news and neat. However front desk is too small and not enough manpower to service customer. Coffee shop Breakfast has many varieties and taste good.

這次泉州之旅 讓我最滿意的就是酒店的服務態度了非常好 很熱情 接待的小姐姐很nice 客房阿姨真的真的巨好 衞生做的很細心很乾凈 前台可以説是有求必應安排的房間很滿意 退房時還送了紀念品 真的好喜歡 還有住了兩天小小機器人給我送了7次物品 真的辛苦它了“最強打工人” 環境好 房間乾淨明亮 停車方便 有機會來泉州入住首選 滿意

預訂另一家酒店時出了一點小狀況，攜程馬上解決並協調到西湖酒店。入住後完全是驚喜，房間乾淨整潔，前台服務人員也特別熱情，樓層保潔服務也特別周到。超級推薦早餐的牛肉麪，貨真價實，一定要嘗一嘗。

酒店是2022年開業的，設施總體還是比較新，位置屬於鬧中取靜，去個景點都挺方便，有自助洗衣房。但是五星級酒店房間沒有配備冰箱，打掃衞生不徹底，第一天就在座椅地下發現了雞蛋皮，整個房間瀰漫著潮氣發黴味道，部分牆皮已經受潮鼓起，帶小朋友或者有過敏情況的人慎住。個人不認為軟件硬件達到五星標準。早餐也很敷衍。

這次是我第二次訂這間酒店。 經驗很差😔 由於家人住在附近， 所以上一次回泉州都訂這間酒店。 2013年7月份的時候， 入住後， 發現冷氣壞的。 維修了2個小時後， 也維修不好。 後來換了另一房間。 那我也沒給差評， 覺得可能只是自己不好運。 這次不得不給差評。 第一， 房間是沒雪櫃的。 上一次已經沒雪櫃， 以為是新酒店沒準備好， 但過了1 年， 還是沒有。 第二， 一進去， 就覺得空氣不流通， 冷氣開了1個小時， 都比走廊焗。 打去服務台，竟然說因為天氣溫度低，酒店房間是沒有冷氣提供。 我即時問： 那一間酒店沒冷氣？ 我訂時有講過嗎？ 走廊又有冷氣， 咁要開門訓？ 服務台依然堅持沒有冷氣提供， 因為現時天氣16度。 後來我直接說： 你們是為了節省成本嗎？ 現在我只要求房間溫度是18度， 否則退房。 服務台又可以開返冷氣喎， 過咗30 分鐘， 即時舒服晒。 冷氣要求才可以提供😡😡 第三， 到晚上11 點幾回到酒店。 原來房間的燈關不了。 關燈後， 2分鐘， 全房嘅燈自動全開。 😱 驚驚 又打去服務台， 派了技術人員上來， 他都沒辦法弄好。聽到他問前台， 有沒有其他房間可以換。 又說沒有。 後來， 技術人員幫忙斷晒整間房的燈， 半夜去洗手間都沒燈， 只靠鏡燈。 技術人員很有禮貌， 說了很多次不好意思。 我也覺得他盡力了。 但當前台話無房時， 我上返嚟Trip.com 呢間酒店係仲有4間套房可以租。 唉😮💨 可能我肯俾錢， 可以俾返間正常房間。 不過當時都整到12 點多， 小朋友又訓左， 算喇。 無下次了， 拜拜👋🏻👋🏻