Valoraciones de Renaissance Philadelphia Downtown Hotel

The location of the hotel was perfect. The pool was warm and big enough for my two boys (9&11) to swim. There was no hot tub/sauna which was a downfall for me. They also do not have a microwave on-site that you can usewhich was tough because we wanted to bring our breakfast and eat it in the hotel instead of Going Out. Overall it was great and I would stay there again.

The service was amazing my wife and I stayed at the hotel to do a dinner date at the restaurant across the street. Needless to say the room was amazing the guess service and valet attendants were great. Definitely would recommend if you need a nice place to stay in old city.

Perfect!

酒店也偏老，位置不錯

Just returned from an overnight stay at the Renaissance downtown hotel and it was great! The front desk was so helpful and even let us check in early. The pool which was heated to 90 degrees was a hit with my two kids. There were plenty of great restaurants in walking distance. We were even treated to breakfast which was delicious. I would definitely recommend this hotel.

Friendly staff, newer facility and great location. Restaurant could’ve been more kid-friendly and affordable. Average stay.

This place is amazing! It was a great little getaway with the family. My Husband had to stay here for jury duty a month ago for five weeks and we came back with the family, just for a little getaway and it did not disappoint. We had the best time. We spent time at the pool and walked around the city. We had a wonderful time.

Let me start by saying that we chose this hotel for my fiancé and I anniversary. For some reason our days were confused. We were supposed to stay Friday and Saturday the 10&11, when I called they said we were supposed to stay the Thursday to Friday 9 &10. I was extremely upset that the customer service rep couldn’t help us out in any way. She told me I would have to do a new reservation and that I would have to pay the previous stay also. She didn’t try to help us out at all. I asked to speak to a manager she told there none available. I’m very upset that no one could help us out. Then I get home and I get bill for more then I would have to stay for. I would really appreciated if a manager from the hotel would give me a called to resolve this situation cause I think it was poor customer service. It ruin my anniversary weekend with my fiancé. My name is John Acevedo my cell number is 302-943-4779. You immediate attention to this matter would be greatly appreciated. Thank you.

Thank you for excellent customer service! From the team in the phone, to the amazing front desk and the manager. You are lucky to have such a great knowledgeable staff . Thank you again

I enjoyed the moody look and vibe of this hotel. Our room was great, we actually had a water view and lots of windows. Very clean. The staff was really friendly and attentive. Our 2 negatives were the super loud room hvac and the mattress was kind of hard so we didn’t sleep well.

Staff not very responsive to requests or accommodating. Very little friendliness or greeting by staff. Services such as pre- ordering breakfast is not even an option. Dining options/menu need major upgrade for the property.

This hotel is clean, safe and comfortable. The staff are fantastic and you feel very welcome.

The staff had a good attitude and tried to make our stay comfortable but overall they seemed to fail at some basic points such as cleanliness of the room and quality of service in the restaurant (except for the bartender who was very attentive and professional). The bathroom had not been completely cleaned when we received the room; the first day we went sightseeing the room had not been cleaned when returned. At no point were we asked if we wanted the room cleaned or told that we had to request cleaning. The beds were hard so we had to request extra blankets to put over the mattress. We had breakfast in the hotel each day and every day we had some bad experience with the service: the food was brought out incorrectly and when brought to their attention the server answered that's the best I can do and walked away. Management did correct the issue but that is not how a customers should be treated. The last day we were nearly late for a tour because it took 30 minutes for our breakfast to come out. We believe that it is a management issue more than staff. In the end we would not book at the same property despite the outstanding and convenient location. There is another hotel 2 doors down that we regret not having booked.

The room was nice and all, but it was unpleasant to find food still inside the mini fridge. Also, I expected a better view from the room but all there was one window and a brick wall. it was not what I expected at all for a $300 room.