Valoraciones de Sunway Hotel Big Box

My stay at Sunway Big Box was a total letdown. The noise from the pool bar event went on until midnight, and when I complained to reception, it felt like they couldn't care less. It's beyond frustrating to think they have no control over the noise, especially when it's keeping paying guests like me awake. What really gets me is how they seem to prioritize the pool bar crowd over us, the ones actually staying in the hotel. It's like they've forgotten who their real customers are. As someone who expected better from a reputed brand like Sunway, this experience was a major disappointment. They need to seriously rethink their policies and step up their customer service game if they want to keep guests coming back.

It was a great and fun experience with my daughter. I chose this hotel because of the ambience, cleanliness, the modern style of room, and the places around the area like Big Box mall, playground, etc. It’s also quite near to Legoland. We enjoyed the buffet breakfast too. Lots of variety and the food is delicious.

great place to stay! comfortable room and very quiet. great place to recharge and rest.

Overall the the stay/room is comfortable, there are still area cleanliness can be improved, web on the beam, slippers for guest looks like used before. But can always request a new pair, small issue. The breakfast not bad.

The hotel is one of the best, very clean and big. Good for family stay. The kid can even run around inside the hotel room. They also offer early check in which is one of the important features that I always looking at.

Overall this hotel is very recommended. Free parking, Access to Shopping Mall, clean & nice breakfast.

2nd time stay at this hotel. Have a great stay at this hotel. Staff are helpful.

Hotel is located in Medini and nearby it is NSK supermarket, along with shopping area and eating places. Hotel room is comfortable. We always book the room inclusive of breakfast it is so worth it.

We chose this hotel for its good location and convenience, but frankly speaking, there are quite some room for improvement. For example, upon check in, after I show them the trip.com booking record, I was still questioned which online platform I made the booking and if I had paid the tourism tax through the platform. Last time when we stayed here, I did not face these trouble, because the staff could actually retrieve all these information from the hotel booking system by himself. Not sure why they couldn’t do the same this time and insist I need to provide the proof myself, others wise I must pay the tourism tax again. In addition, the 2 card keys we received were both faulty. One was not readable on the card reader in the lift, the other one cannot open the room door. We went down to exchange, but the replacement card was still faulty and couldn’t be used in the lift. That’s why I give only 2 stars for the service and amenity.

overall this hotel is very recommended. Free parking, access to shopping mall, clean, nice breakfast, free shuttle service to Legoland and very nice hotel staff. My daughter and myself love it very much

Two nights stay at this hotel where we requested to change room on second day to get a better view. The staff is so friendly to fulfill our request. However, the cleanliness of the second room which is at level 4 is dirtier than the first day level 10 room. Overall the stay is satisfaction.

Conveniently located near Legoland with around 10mins drive. Sofa bed in room is pretty big in addition to the king size bed. Like the variety of food for the buffet breakfast. Would definitely be back again next time.

No bottled water given and will need to refill with given tumbler beside lift lobby. Easy access to shopping, food and cinema. Found stains on bedding and sofa. 🫣 pool is small but pretty good for kids if there’s not many.

Hotel is located in Sunway Big Box, about 30 - 40 min drive from town, a big retail space but limited choices of retailers and F&B choices. There is NSK for grocery shopping, huge BookXcees (my girl's favourite), Padini, Mr DIY to name a few. We arrive in the evening and hotel was fully book for the night, so can't fulfil my request for high floor room. But the staff was kind to provide a room away from the swimming pool as there is live band on the weekends. Booked a room with king sized bed and sofa bed and was given a room with 2 single beds and a sofa bed in the end (but the single beds can be place together easily). There is a set up charge of RM80 to set up the sofa bed, otherwise can just request for pillow/blankets/bedsheet and set it up yourself for free. Free parking. Hotel breakfast has a good variety esp for those who love nasi lemak/spicy food. For older kids/adults, can visit the nearby X-Park at Sunway Iskandar for outdoor activities like Go-kart/ATV ride etc.