SpringHill Suites Norfolk Old Dominion University

Great Horrid Welcoming Staff Elevator- Offending Odor Restaurant Liquid on Floor Entire Room Efficient Check-Out Staff Acoustics

Location is great by the university, hotel on average is ok, very limited breakfast and parking is not free.

This is a nice property walking distance to ODU. There is a parking garage conveniently located but be aware there is a $10 charge per car per day for that convenient parking. I was not happy to discover that charge upon check in as I missed it in the fine print There is a free breakfast but it isn't worth mentioning. The restaurant in the building is a nice sports bar with pretty good food. Overall, I would stay there again.

Nothing unique. I didn't like room setup. No accessible rooms, with accessible toilets and showers. I don't care for the layout changes of the rooms. I'm used to Springhill having 2 separate rooms, bedroom and sitting room with televisions in both rooms. Layout as I spoken of would really be convenient.

I have stayed here before, and been fine with the place, but on this most recent occasion, it was a mess. To begin with, it took about 25 minutes to check in, due to the power being interrupted at the front desk twice. Each time it happened, as the hard-working front desk attendant had to explain to us, due to nearby construction, the entire system had to reboot, which took a long while. Even after it rebooted, everything was running painfully slow. As for the room itself, it was also pretty beat up, including tears in the carpet, and a large crack in the shower, which also had a very loose faucet fixture. Additionally, almost nothing in the room worked properly: The wall-mounted thermostat didn’t affect the room temperature, which was too cool for a late November day; the TV remote didn’t work, which meant I had to try and manually work the television, which also failed. I tried to phone the front desk about it, but the phone was also not working properly. Eventually, I just walked to the front desk in-person, and the attendant brought around a new remote, but that, too, didn’t work, and worse, the TV kept suddenly turning itself on, over and over into the night, until I finally unplugged it out of total exasperation. Not sure what has happened there, but despite the apologetic staff working hard to overcome all these issues, my stay was pretty unsatisfactory. The place needs some serious attention paid to basic upkeep.

It was the perfect spot we needed to have a place to sleep and enjoy the concert! Just foot steps away! Our shower didn’t work and the staff work very hard to make it right! Booked this hotel again for Januarys concert!

Very convenient location. Parking costs extra, but is very very handy. One of the best motel breakfasts we've had. Coffee not quite so good.

Shower was terrible. It was either boiling hot or cold. It would not regulate. They never cleaned our room or gave fresh towels on 3rd day.