Hotel Thermana Park Laško

Frühstück super. Abendessen nicht. Hotel Anlage draussen ist eine Baustelle.

Fuimos allí atraídos por la idea de ir al spa y usar la sauna pero fue un desastre. Nada más llegar nos fuimos a comer al restaurante que hay dentro, música a todo volumen y calor para sentirse mal, calidad de la comida no hablamos de eso. Saunas accesibles solo desnudos (al menos deberían avisarte a la entrada ya que es un servicio que cuesta 10€). Disponen de 3 piscinas elevadas con hidromasaje y dos inferiores con posibilidad de salir a la piscina exterior gracias a un pequeño pasadizo. También nos decepcionó porque no tienen nada que ver con spas y relajación. Destino recomendado para niños.

The pool area is beautiful, many different areas where you can really enjoy. Warm, clean and it wasnt too busy during our visit. Definetly if you come for the pool activities and relaxation you will not be disappointed. Hotel - was positively surprised by size of the room, very spacious, nicely decorated and not old style. Choice for the breakfast and dinner excellent and I liked that there are different healthy options like ayurveda food options. During our last night at 22 o’clock the music started banging with live band playing. We were at first floor and it seemed this was just below our room. This disturbed our quiet stay a lot as music stopped at 2 in the morning. In general the staff should get some kind of customer service training. None of them greeted guests, no smile and generally were not interested at all. Housekeeping one day did not even change our towels although we left them on the floor.

Fantastic people and amazing Thallasso spa experience

We decided to book the hotel for rainy days in May. The first surprise - you have to pay an extra 12 euros per day for a baby cot. Upon arrival, an unfriendly man who worked at the reception said only three words to us and handed us a card with the opening hours of the restaurant and the pool. When I asked where we could have lunch, the first thing he said was that we didn't pay for lunch. Of course we didn't, because there was no option offered, after which he directed us to the restaurant at the pool - the thermal center. The room was big, although not the one we booked (booked a kingsize bed and a balcony, got 2 separate beds and no balcony). Since we didn't want to burden our small child and the room was clean, we decided to keep it that way. The only comment - there was no kettle in the room. Some info: Lots of parking - free. The pools open at 10 a.m. and not a minute earlier, even though it says everywhere that they open at 9 a.m. Lunch is possible in the restaurant by the pool, different menus (approx. 40 euros 2 adults + 1 child). Breakfast and dinner in the restaurant are very good, although I agree, the offer is not that big, the food is repetitive and often runs out of fruit, for example. If you need to change your towels, don't do it at the pools because they charge you 1.5 euros for each piece - the friendly cleaning staff are happy to do it for free every morning. There is a small cafe by the pool, which is quite expensive. The pools are large and are also used by outside users, so it is occasionally crowded. The staff is generally very friendly and happy to help with some exceptions (reception, pool cafe...) I think the biggest positive feature is the spa center - where you can let yourself be pampered in capable hands. Solid stay, not too good not too bad. There is potential for advancement.

Wasn't told of outside pool construction and pool being closed or the additional fee to use sauna. As 1/2 of the water based activities were not available guests should be given some perks. After traveling 11 hours to arrive...it was a huge let down.

Unfortunately, we were feeling like in Neverland with mean management trying to grab any money that they can. Starting with charging process of check-in on reception of hotel 2€ per person, kids under 12 years can 't get bathrobe and towel for pool because they are paying reduced price of hotel, charging services of bringing natural water from pipe during dinner 2€ per liter with no possibility to get it by yourself like during breakfast, you are paying additional price for sauna entrance which is normal (12€), but you can't get sheet for using in nude area if you not pay additional 3€! Every explanation from reception officers was that it is decision of management of hotel! Bad attempt of getting together mass tourism and 4-stars hotel!

Staying at the hotel disappointed me. Above all, the hotel is oriented towards mass tourism. Everywhere it is crowded both in the dining room and in the pool. At breakfast, a lot of food runs out (e.g. fruit), which is not replaced later, because the staff does not handle so many guests. As a result, the staff is in a bad mood and unfriendly. When my husband and I paid the bill, the reception didn't even thanked us for the visit, nor did they asked us for our opinion. When I asked if there was a guest satisfaction survey, they said they only had an impression book. The pools are also very crowded. During our visit, a large group of schoolchildren came to the pool and played in the pool with the ball, but none of the supervisors stopped them. My opinion is that this hotel and swimming pool is focused on making as much money as possible at the expense of service quality.

The hotel is very nice, clean, the spa is new and cared for. However our stay was very compromised by the rudeness of some operators, one receptionist in particular. It would be nice, having paid an all inclusive there was also included kindness. Shameful and irrespectful treatment. What a pity