Valoraciones de Courtyard by Marriott Munich City East

晚機抵達München, 再乘火車到Orleanspl, 下車到酒店都接近十點。 經過一輪時間，前台終於比到房間我們，入房見到廁所漏水的，我無理會這個問題，放低行李就岀去食晚飯。 吃飽回到酒店，感覺房間好焗，就只有暖氣沒有冷氣，還覺得有點熱。如事者過了一晚。 翌日早上我需要買衛生巾就去了附近超市，順便買了些德國腸當手信，回酒店想放食物入雪櫃但雪櫃完全不凍，只好打給前台請他們派人來看。 等了一段時間終於有人來了，技師最後說弄不好，他會叫前台幫我們換房。 因為我們趕時間，所以到日落前才回酒店換房。 前台不知道甚麼原因弄不到房卡給我們，只好請他的同事幫我們拍卡開門。 該位同事好像有點不了解情況，開了門就走了，但我們的行李還在舊房間，我們跟他解釋情況後，他跟我們到舊房間，我們順便給他看舊房間廁所漏水問題，漏水情況很嚴重，我們下午岀去後直到日落者沒回過房間，但水已佔了廁所有半；anyway, 最後我們將行李拉到新房間後，又要下去到前台拿新房卡，弄了好一回兒。 翌日，我們check-out，職員說「You change a room for one night?」當初技師跟你們說換房你們都是OK才給我們換的呢！ 就是這句說話令我覺得這家酒店可以不用再來。

地理環境很好。室內裝飾也非常的好。靠近火車站，坐車非常方便。 門前也有公交車站。買一張天票就可以在市區逛。

挺好的。不過價格不便宜

好哈哈哈哈哈哈好

靠近火車站很方便

Very clean hotel with friendly staff. Rooms not over large, but adequate for a good night’s sleep. Breakfast buffet can be purchased for 23€, a wide choice of hot and cold food, cereals, juice, but only a basic coffee. We found no mention of room service, there was a small fridge in each room and a kettle for coffee and tea. For myself, it lacked a better bar and coffee area.

We are regular guests at this hotel as my son lives nearby. Location is great near Ostbanhof station. Great Italian restaurant around the corner. Rooms are large and functional. Staff are generally excellent, and the breakfast is good. There was a large amount of black mould in our shower indicating lack of maintenance and proper cleaning. There was a trolley filled with food debris left in the corridor near our room for two days. The main problem, here is undoubtedly housekeeping. On our first day a maid entered the room at 9 am without knocking and my husband was in the bathroom!. I sent her away. When we arrived back from our day our at 4pm the room had not been cleaned. The following day we arrived back at 3 pm and the room was still dirty. This is simply not good enough. I suspect the issue is staffing cuts. When we checked out the receptionist did not ask if we had a good stay. ( we are Marriott members) I had to ask if she wished to know! These problems need to be sorted out. Otherwise excellent hotel with great potential

Our stay at the München Ost Courtyard was one night in summer 2024 - rooms are renovated and very clean, if you take a room to the back also very quiet. - Check-In very friendly, a room upgrade was given, rooms were already available. - Location of the hotel is good - line 21 of tram takes you directly to the city centet in 15 minutes. Recommended for short stays, convenient and clean.

Good hotel in a convenient location. Good service, good breakfast. Rooms are fine, the decor is fine as well. Distance from train station (Ostbahnhof) very convenient, underground parking for those travelling by car. Food in the evening also fine.

We were here in end November and early December 2023, when the snowstorm hit. Room was reasonable spacious but slightly on the older side. Staff was very helpful except at checkout where we had a weird experience with one lady. It was while trains were still cancelled so we had to get a bus. The lady at the reception blankly told us there is no bus station in Munich when we asked her to book is a cab! We assumed it might a translation error so we showed her the bus booking ticket which was in German and she still stuck to it. Another gentleman intervened and told her the cab guy will know and to just call a cab. Then she resorted to repeating multiple times that cabs would take atleast 15-20 mins to come while we'd seen other residents get a cab in less than 5 mins while we were there talking to her, despite the snow. Not sure if she was having a bad day or something else. In addition, since we had to extend our trip due to the snow, the additional day cost is 300 euros! I know that's how hotel algorithms work, but it did leave a not so nice taste in the mouth.

I’m replacing a prior bad review. We had a rough check in due to a system error. They fixed it wonderfully and have been so kind. I’m grateful for their helpful attention and stellar service. The daily housekeeping is great. We’ve enjoyed breakfast, and the cook even makes bacon special the way we like it. 11/10. Thank you. Truly

I just checked into this hotel and reserved the grand suite a month ago. Upon check in they tried to trick me and gave me a junior suite (which is 200 sq ft smaller) for the same price as the grand suite I reserved a month ago!!! They didn’t even tell me they weren’t giving me the actual room I reserved and I had to go to the actual room to see it wasn’t the room I reserved. When I asked the front desk about it, they were not apologetic for not keeping the room I reserved and giving it away to someone else, but they had the audacity to make excuses (acting like I shouldn’t be upset) and only offered me a small discount for the cheaper and smaller room they put me in! Do not stay here. Not worth the price and there is no guarantee they will put you in the room type you actually reserved. Terrible experience. I felt entirely deceived.

Check in delayed by an hour, we were checked in at 4 pm. People who came in much later were checked in before us, only to realise that you need to keep visiting the front desk else they may just have forgotten that you were in the line! No apologies, no compensation for delayed check in. I am marriott gold elite member - no upgrade was offered though it was promised, nor any compensation for delayed check in. Well, hordes of airline crew keep walking in and continue occupying the rooms while the paying guests wait. Room service - non existent. Buffett breakfast - avoidable. Location - decent.

It’s not for family seems too busy no time for customers , the food missing many ingredients, managers are rude and unprofessional, they managing 2 hotels under one desk with two people unorganized and unprofessional! Very sad will not go back