Esther
4 de diciembre de 2023
1. parking garage did not have adequate room for car, was dark without adequate lighting, exit sign was placed incorrectly and signs follow an infinite circle
2. when i booked through *******, i called the hotel regarding early check in, and the hotel edited my reservation check in at 3pm. when we arrived at 2:30, the hotel said the room was not ready and to come an hour later. at 3:30pm, we came again and they said they were not ready and to come again at 4pm. at 4pm, the hotel said that because my reservation was a suite, it would require more time to clean. when i asked for the manager, the manager was extremely rude and said she would go ahead to ask housekeeping and housekeeping said no one told them to clean my suite. i was able to check in at 4:45pm, all because the front desk did not notify housekeeping and had horrendous customer service, ultimately making the customer (me) unsatisfied.
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