Riverside Apartments Melbourne (Formerly Best Western Riverside Apartments)

Very misleading. I have been taken to a completely different building & placed into this disgusting apartment that stinks. I wouldn’t feel comfortable allowing my dog to stay here

1 out of 5. Will not be staying here again. Very disappointed! There are no staff on site. Our apartment has had no maintenance, shower was filthy! Cupboard doors don’t close, hanging of their hinges. Laminate peeling of cupboards in kitchen. Decor at least 25 years old, that’s when we first stayed here and decor is exactly the same. Very tired. Bedroom carpets dirty.

We have had this venue booked since 29/9/22 (well over 12 months from travel dates) and 2 weeks out from our stay date we got an email to say that they had cancelled our accommodation (2 apartments) due to a major renovation project which actually started the week before we were notified by ***********🤷🏻‍♀️ not even the hotel had the courtesy to let us know when they must have known of this ‘Major renovation’ taking place well before it started.. Not good enough & extremely BAD customer service👎🏼

We had a booking for 17 flying in on the Friday but the Monday prior they cancelled our booking? This is a place that we have loyally supported for over 20+ years! No excuses offered and no assistance in sourcing alternate accommodation. The standard has been steadily dropping and it appears that maybe lockdowns were the final straw? Either way the Poor Boys have moved on and the Riverside joins the Waterside as being dead to us!

Do NOT stay at this hotel. Absolutely filthy dirty can't believe booking sites have this property on their books. Carpets filthy dirty, Mould in bathroom, filthy dirty lift, the whole place needs to be bulldozed

No face to face reception - all email contact Got put in separate "annex" Lift filthy, only goes up two floors , we were on 3rd floor so had to walk up fire stairs with luggage. Room didn't feel clean and very dated. Not like photos at all. Tiny shower, mould on ceiling and walls. Lounge had lumps and bumps uncomfortable to sit on. No window in bedroom, no ac or fan in bedroom so very stuffy. Fly screens on window torn. No pillowcases on spare pillows. Only positive is the location.

They cancelled our booking the day before. Maybe cause Ed Sheeran is in town this weekend. Stated they had plumbing issues on the 17th floor. We booked 6 months ago and surely there would be a room for us on another floor. But after reading other reviews looks like we dodged a bullet.

The location was very good, however ,a little noisy with trains outside window. There is no reception for you to speak with any individuals or ask questions regarding Melbourne or your stay. On arrival you try to find the apartments in Flinders Street but the entrance is in the lane, then you log in a code into a box and your key drops down, and you now need to find the entrance to the building. The address indicates Flinders Street, but this is not the case, it is back in the laneway. Directions are there but not clear, especially if you arrive late at night or are traveling on your own. Air-conditioning broke down, ensuite bathroom had no shelf in shower for incidentals, window winder broken so couldn't open window, information suggested room would have sheets changed day 4, we were there a week and nothing was done. Decor needs an update to be competitive with others in same price range. A shame but all of this needs attention.

I wish we’d seen the trip advisor reviews beforehand. Agoda only shows glowing ones. If you book a 1 bedroom apartment, you stay out the back of the main hotel behind the lane. Dodgy entrance, filthy glass lift. On entry, we discovered the table was so broken it swung sideways when I put my handbag on it (we contacted management and they promised to fix, but we didn’t see or hear from them again ) . Carpet filthy, windows filthy, curtains stained. The shower was mouldy in the corners so you just wanted the briefest of showers, there was nowhere to put soap or shampoo so you had to hold them when showering, Remote didn’t work on one of the tvs, the tiny couch had broken springs and smelled bad. I think there were permanent tenants in other units (sign on stairs addressed guests, residents and transients!) they were noisy and the foyer smelled of frying fish. To be fair, the bed was ok, rooms big and location to Southbank and trams were good. But there seemed to be a group of gang members living somewhere in the building, they were constantly yelling aggressively at one another, doing *********s in the street and urinating in the car park opposite. When they weren’t doing this, they were playing doof doof music until 2am. We felt very unsafe. At a special price of $150 a night, we didn’t expect the Ritz but this was ridiculous. Never stay here.