Usuario invitado
2 de agosto de 2024
I recently stayed at Riad Challa in July and was deeply dissatisfied with my experience. Firstly, our booking included breakfast, but days before our arrival, we were informed that it was not included, and we had to pay 7 euros per person each day. This was misleading as all other Riads in Marrakech included breakfast. We also booked a taxi pick-up from the airport. Our flight arrived at 7:15 pm, but the driver did not arrive until much later, after we had to contact him. His aggressive behavior and the receptionist’s unprofessional demeanor made us very uncomfortable. The room was not as advertised – it had a strong odor, missing wardrobe knobs, and dirty bedsheets with holes. The overall condition was substandard. In the evenings, we wanted to use the pool, but it was dirty, and we were unexpectedly told it closed at 8 pm, information that was not provided during check-in. The breakfast was also a letdown. At 7:30 am, there was no juice, ants in the bread, cold sausages and eggs, and a malfunctioning coffee machine. Our departure was chaotic as the reception was empty and the front door was locked, leaving us unable to exit the hotel on time, causing us to miss our scheduled taxi. This has been one of the worst hotel experiences I’ve ever had. I do not recommend Riad Challa.
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