Valoraciones de Hotel Real Palacio

Goed uitgebreid ontbijt. Mooie lobby. Vriendelijk personeel.

服務態度好，房間乾淨衞生，餐食好吃

Near shopping.

I liked it a lot. If I received a room upgrade, I was not informed

I hate to write a review like this, but it is deserved. This is a FIVE star hotel in a great location. The hotel itself is nice, modern, and desrving of its 5-star status from a physical point of view. However, every single employee (with the exception of one young lady in the evening) is absolutely cold and unwelcoming. They made you feel like you were bothering them simply by checking in. This is not a cultural issue as we were in Lisbon the week prior, stayed at a 4-star hotel, and the staf was an absolute delight. This place is absolutely unbelievable, almost as if the manager was trying to sabotage the hotel with surly staff. If a nice property is in your vision, this place will work, if you want to be welcomed as a guest and be treated with respect, go elsewhere.

The hotel has many technical and managerial issues: To begin with, the hotel has numerous broken amenities. The spa, the elevator, and the wifi. It's disheartening to see a hotel that could have easily been a five-star establishment decades ago fall so far behind the times. It's clear that the senior management has neglected the necessary updates and maintenance required to keep the hotel up to par with modern standards. Last but not least, the breakfast waiting line, 40 minutes waiting for a table, it is a disgrace since the breakfast itself was wonderful.

I had the most wonderful stay at the Real Hotel Palácio from the very beginning to the end of my stay. I arrived early, and the room I booked wasn’t ready. They were kind enough to upgrade me to a nicer room that was ready so I could check in sooner. The breakfast every morning was delicious. The staff was great and accommodating. The food in both restaurants was delicious. I would absolutely stay there again and recommend anyone else to stay there.

First, when we arrived, we had to switch rooms, and in the new room the air conditioning was not working. We spent the first night in a very hot room (more than 25°C), and my wife and son had a headache the day after. The second day there were four visits by the maintenance staff to fix the air conditioning, without succeeding and in the end we were offered another room, but we did have the strength to more all our things to the new room, so we stayed with the staff's recommendation to sleep with the window open. Which we did, and we woke up several times because there was a lot of noise outside the window (garbage trucks, etc). The first night we went to the restaurant, and even if the food was ok, we had to get the staff's attention by knocking on the kitchen door (we could hear them laughing and having fun inside the kitchen). Our family likes to work out, so we made sure that there was a fitness center and spa, but it was also a disappointment, because the exercise equipment was mostly broken, even the pool. The thing that made us the most sad was that at no point in all these problems did anyone offer us any compensation, no offer to change to a better room (upgrade, discount, etc), and even if we understand that things go wrong sometimes, if there is a will to fix it somehow, that can make all the difference, but that will or capacity was not there, in any of the staff.

Limpio, bebidas gratis en el lobby, muy buen desayuno, precio bajo, Internet débil en el sexto piso.

Perfect

Friendly staff, very nice breakfast, nice area of the city and close to transportation options.

El desayuno esta excellente

Needed 20 minutes of running water to get to warm / hot status

Great hotel located in a nice area. I was well treated as a VIP. The breakfast options were excellent! I will go back there if I'm in Lisbon.