Old Town LX Suites

Primero notamos que había un olor bastante mal en la habitación. Además, la ducha goteaba a través del ventilador, lo que hizo que todo el baño se empapara después de la ducha. Nos dijeron que alguien vendría a arreglarlo pero nadie lo hizo. Pedimos toallas adicionales para usar en los pisos, que la señora de la limpieza trajo a nuestra habitación a la 1 am mientras dormíamos. Fue realmente extraño y aterrador porque ella se quedó en nuestra habitación hablando durante 5 minutos mientras estábamos acostados en nuestra cama, y ​​se despertó confundida y otra señora que trajo simplemente se sentó en el sofá. Al día siguiente vino por segunda vez a nuestra habitación sin llamar. No nos sentimos nada seguros después de que eso sucediera.

Perfect situated. Nice style of the flat and easy check in. Unfortunately the bed had a kind of protection topper out of plastic which made sleeping very bad. Even with low temperature everyone of us was sweating every night. Just because of the bed I would book the apartment again.

The staff was nice but the room didn’t look like on the pictures. It was in the basement without sun light or view and it had a strange smell. Moreover, you can hear all night the noises from the streets and bars in the neighbourhood. Nevertheless, it’s sufficient for two nights and close to the center.

Located in a historic part of Lisbon close to two metro lines and the waterfront. The apartment had everything I needed and housekeeping was great.

I used ******* to book three nights at Old Town Lx Suites in August 2022. When I made the booking, I selected "Deluxe Double Room" with king-size bed. I selected that room based on the description and the photo, which showed a clean and spacious room with a king-size bed, nice furniture, and two floor-to-ceiling windows that let in a lot of light. When I actually arrived in Lisbon, however, I was put in a completely different room: small, shabby, not a king-size bed, no nice furniture, and no floor-to-ceiling windows. Thinking it was just a mixup, I contacted the proprietor and explained that I'd been put in the wrong room. Instead of fixing the issue, the proprietor offered various nonsensical explanations, including that the photos on the website were mixed up and that the booking was somehow different on their end than it was on my end. (But my booking also included a *description* of the room, which was completely different from the room I was given; and anyway, it's fraudulent to advertise a room using the wrong photos; so none of this made sense). Long story short, I booked a nice room and was put in a different, shabby room, and the guesthouse did nothing to fix the problem. Whether it was an innocent mistake on their end or just a scam, I don't know, but I bore the burden. The room also had issues: the top hinge on the patio door was broken, so the door kind of fell in; one of the toilet flushes did not work well; bed was hard; flies on patio. Caveat emptor.

the entrance to the apartment smells like urine

Property is a scam. Should be removed from *******. They took my payment and attempted to contact them multiple times and they never responded. 0 stars complete negative experience and unprofessional business all around. Stay away!!!

they stole my deposit, they said that would give it back 1 month after I left the place, and then never answered the emails again. THIEVES!!! Already one year later almost and never an answer from them!!! Horrible!!! please don't get caught on this!!!