Country Inn & Suites by Radisson, BWI Airport (Baltimore), MD

Llegué a BWI alrededor de las 11:40 p.m. y me apresuré a llamar al servicio de transporte desde el hotel, ya que me informaron antes de que si no llamaba antes de la medianoche, estar solo para llevarme al hotel. Estaba estresado porque era la primera vez que viajaba solo. Los llamé a las 11:50 pm ¡uf! pero mucho de tiempo antes de las 12:00 am. Entonces pensé, primero me pusieron en espera ... luego colgaron, siguiente llamada ... No contestaron y colgaron. Ahora estoy loco. Finalmente, un servicio de transporte estará allí en ... 15-20 minutos, ¿ehhhh? así que estoy parado solo a la medianoche solo (una mujer de 55 años) pasa media hora ... llamo al hotel de nuevo y no es fácil que alguien me conteste. Oh, el transbordador se llenó, me dijeron que tenían que enviar otro, REALMENTE, así que otros 15 minutos pasan sin lanzadera, media hora después, veo la lanzadera, aquí viene ... y pasa volando junto a mí mientras grito ¡¡ALTO !! da vueltas, 10 minutos más tarde finalmente está aquí a la 1:15 am y luego dice que ha estado allí. le dijeron PUERTA 15 Dije que estaba en UBICACIÓN 15. Loco incluso antes de llegar al hotel, una vez allí ... una nevera llena de refrescos para comprar y no un refresco DIET ... Me voy a la cama. ¿Sin manta? solo sábanas tenía frío, así que fui a la recepción para pedir una manta, lo siento, están encerradas, aquí hay algunas sábanas más. Para ser justos, parecían tener muy poco personal. y la habitación estaba limpia pero no valía la pena el precio

I do not know where to begin. It was the worst experience I ever had as a customer who is just looking to check into a hotel that I have booked. First, I arrived at the hotel around 7 PM EST. There I went to the front desk where I was supposed to check in without any problem. Instead, lady in the front desk told me that my reservation was cancelled due to my card being declined. But also that they do not have any more rooms left? Are you kidding? Let me tell you this. I have never received any notification from Trip app nor got any email about issue with card. And when I checked my bank account it literally shows that purchase was not pending but completed. I work at a credit card agency so I should know this better. When I showed the lady in the front that my card was charged with no issue and never refunded or declined she decides to call someone and comes back saying she DOES have a room? Like how does this make sense? So they magically make rooms be available? I have a gut feeling that she was being racist against us (Asian) thinking that as travellers we can't speak English well and does not know alot of how things are like in US. Hey guess what? I've been living in the US for more than 17 years haha. That was the worst experience of my life hope no one else gets treated this way.

Amazing experience, very clean and perfect hotel for anyone. The front desk people were amazing and very helpful!

We chose the property by its location, shuttle service to BWI, and positive experiences at other Radisson properties. Radisson properties have nice furnishings and finishes that are welcoming and clean. The service from the Front Desk was superlative! When faced with a late-arriving shuttle driver and 6 traveling patrons who had early flights to catch, the manager was courteous, friendly, and reassuring. She made a point of contacting the driver when it seemed he should truly have already arrived. She never shared the issue-- to uphold the driver's credibility, but all was quickly resolved, and all arrived at the airport in good time. We tipped the driver ($40 total) so that he could truly know his service was appreciated, needed, and valued even when early calls affect his lifestyle, cost him gas, etc., to be there!

It was a very nice, clean, and aesthetic hotel with great rooms and comfortable beds. All of the staff was friendly and helpful, especially Lori and Kimberlee (not sure if I spelled their names correctly). The hot breakfast was very good, and it was fun to meet lively and friendly people at breakfast.

Great costumer service. Rooms could be more upgraded but still comfortable. Great shuttle service to and from airport. Great breakfast options as well.

Booked 2 queens and they did not have it available. Did give us a king suite but they couldn’t find a blanket for the sofa bed. Fan was also broken on heating system.

Comfortable, reasonably priced, excellent shuttle to and from airport. Breakfast was OK, nothing special but it did have hot options.

Quick over night to catch flight in am. Staff was friendly & clean. Convenient that Chili's is next door & walkable.