Carayou Hotel & Spa - Pointe du Bout

We don't speak French and felt completely excluded from all the activities. Rooms were dirty, towels and bed smelling bad. Hotel is very old and needs renovation. Food not worth the extremely high price they ask - next day we went to eat out and pad much less and had a delicious meal. We also had a feeling that white people are less welcome or treated differently than black people.

About our stay in Caraiyou… The place is wonderful, green and ”beachy” but the service sucks… We went there for our first night of honeymoon… this was explicitly informed while the booking was done. The lady for the hotel informed that they would prepare a honeymoon service in the room. We also asked for a late checkout so we could rest the day and profit of the swimming pool and the beach (we wanted to pay for it of course) and it was said that we should request that the day we arrived which we had no problem with it… Our arrival date came and as it was our reception party we arrived about 15mins before the last time of checking in… We were received with a cold reception and the receptionist was kind of “lost” on her duties… and as we asked for the late check, she said that she couldn’t do it only her colleague in the morning… we were disappointed, but we trusted that in the next day we could get the desired the check out… Arriving to the room… we’ve noticed NO HONEYMOON SERVICE!! 😒😡😤 We started verifying the room and everything is old and outdated, the air conditioning has water drop… ahh and we’ve asked for a sea view and we got a glimpse of it in the corner of the balcony🙄 Next day, we woke up early, as the breakfast os only until 09:30 and no room service option to take it in bed… after breakfast, I’ve headed to the reception to ask for the late checkout, for my surprise the receptionist said : if you’d asked earlier… 😳 an I’ve said, that we did while doing the booking, receptionist said that they were full and that they could only give us 1:30 more… 😓 The disappoin**ent was so that we left earlier… In my opinion, the hotel has a lot of good assets that are not being used… the employees need to have a training how to well receive guests, how to sell their services. Also I’ve felt a little deceived as I would prefer that it was said to me right away that there was no late checkouts and I would maybe decide to go somewhere else… Important to say that there is also the need of modernization of services, it’s like they’ve stayed in the 80s which is not very attractive…old decoration, old furniture, linens ants in the bedroom..😬🙄😕. Maybe if you are coming on vacations it will not be as bad… but in Martinique there are a lot of other very nice hotels, less expensive and with an impeccable service! Where you can happily have your deserved vacation! If you don’t want to be disappointed, don’t choose Carayou Hotel & Spa !

Rooms are spread over a large area of tropical gardens, with plants identified with markers for those interested. Rooms are large and comfortable, but there is no coffee available in the rooms. Meals are served buffet style in a large hall, with breakfast included, but other meals for additional but reasonable cost. Lots of choices on the menu. There is a small beach, and two pools. A catamaran offering cruises docks at the hotel. A marina nearby has a number of restaurants and shops, and is the place to catch a boat to Fort de France in place of a cab, and for a much lower price. The guests are mostly French.

STAY AWAY! When I arrived at 11am from the airport, the rude staff refused to allow me to leave my suitcase, relax by the pool or even remain on the property until the official check-in time of 3pm, unless I sat in the bar. Even the tiniest hotels in Paris do this for guests with reservations, and check them in as soon as a room is ready. I finally carried my own baggage to a room at the back of the property and up a flight of stairs. My room, overlooking a parking lot, was not only very out-of-date and remarkably ugly, but I had to leave immediately as it also smelled terribly of cleaning chemicals for several hours. The air conditioning was freezing cold and could not be adjusted, and the relic telephone had no dial tone. The only option for dinner at the noisy restaurant with plastic chairs, was a buffet for an exhorbitant fixed price of 35 Euros. I was told the beach, which I had been looking forward to, was under construction and not to be used. One swimming pool blasted loud music, and the other was spoiled by boisterous unsupervised children. Having travelled from Canada to enjoy a brief stay in Martinique, I could not have been more disappointed! Only one manager the next day was polite and helpful. The fantastic location and view is 5 star, but the hotel should be demolished and rebuilt with a better layout!

Pleasant stay at this property. Two swimming pools, beautiful garden, amazing and young team. Foods (all inclusive) could me more diversified but overall good !

Séjour d'une semaine fin avril. Hôtel avec beaucoup de charme, à taille humaine et très bien situé dans un environnement magnifique. Personnels agréables et sympathiques. Un grand merci aux animateurs Lookéa et en particulier à Grég du bar, très professionnel et toujours souriant, qui a amélioré notre séjour par ses cocktails mais aussi grâce à ses conseils de visite sur l'île. Les repas sont variés et typiques. La vue du restaurant sur la mer est magnifique. Un frigo dans la chambre serait un plus. Hâte de revenir à l'hôtel quand les travaux de rénovation seront terminés.

En séjour dans un logement de la résidence via un particulier, je n'ai pas déjeuner à l'hôtel et donc ne jugerai pas la restauration ni le logement du particulier qui était nickel. Pour ce qui est du reste, c'est limite insalubre, des panneaux sol glissant partout, de l'humidité partout avec des plantes qui ressortent des murs et des carrelages, les plafonds des couloirs qui s'effondrent. Pour les piscines idem, du rubalise pour délimiter des zones dangereuses aux abord de la piscine, le liner et margelles à renover, deck en bois qui est pourri avec planche qui s'effritent et vis qui dépassent, le portillon condamné, le pediluve obligatoire qui donne pas envie d'y mettre un pied... Pas de wifi partout, il faut être à proximité de la réception sinon rien. bref loin d'un 3 étoiles. Dommage car le cadre est superbe, l'hôtel est idéalement situé collé à la marina de la pointe du bout, 2 piscines de bonne taille et une plage privée. De gros travaux sont à prévoir pour rendre de sa superbe au lieu.

Hôtel a fuir. Salle de bain dangereuse hyper glissant de plus la plomberie et dans un état lamentable.si vous aimez la restauration de cantine a 40€ le menu .je vous conseille de manger a l extérieur. La porte fenêtre se ferme avec un bricolage maison literie médiocre Les 3 étoiles sont justifiés par le site qui est très jolie . Le personnel est à l'écoute et très serviable. Je vous conseille de passer votre chemin concernant cette hôtel. Les prestations ne sont pas a la hauteur du prix. Des travaux de rénovation seront effectués mais en attendant vous payez le prix Fort.