Hoteles cerca de Parque Temático Pantai Cermin, Medan

El Grand City Hall Medan es un hotel realmente impresionante y uno de los mejores alojamientos de lujo en Medan. Desde el momento de la llegada, se percibe de inmediato que se trata de un auténtico hotel de cinco estrellas. El vestíbulo siempre está animado y concurrido, pero todo se percibe organizado y bajo control. A pesar del constante flujo de huéspedes, el hotel mantiene un ambiente elegante y profesional. La habitación era excelente y, sin duda, uno de los puntos fuertes de la estancia. Era espaciosa, cómoda y estaba impecable. El acceso a la piscina cubierta añadió un toque extra de lujo y mejoró aún más la experiencia. Los servicios ofrecidos eran de buena calidad y reflejaban la categoría superior del hotel. Las instalaciones son otro punto fuerte. La piscina es amplia y acogedora, mientras que el gimnasio es grande, está bien equipado y cuenta con todo lo necesario para un entrenamiento completo. La ubicación del hotel también es fantástica, con multitud de restaurantes, cafeterías y lugares de interés a poca distancia, lo que lo hace ideal tanto para viajeros de ocio como de negocios. El desayuno ofrece una gran variedad de platos, con numerosas opciones locales e internacionales. Si bien la variedad es impresionante, el sabor de la mayoría de los platos era simplemente correcto, no excepcional. Sin duda hay algo para todos los gustos, pero la comida en sí no alcanza el mismo nivel que el resto de la experiencia del hotel. Desafortunadamente, tuvimos un percance durante el desayuno. Cabe destacar que el personal del hotel manejó la situación de inmediato de manera excelente. Nos reubicaron rápidamente en otra mesa y nos ofrecieron café de cortesía, lo cual agradecimos. Sin embargo, consideramos que el incidente debería haberse comunicado a la gerencia para que se hubiera considerado una solución más efectiva. Dicho esto, el incidente no afectó significativamente nuestra impresión general del hotel. La calidad de las habitaciones, las instalaciones y la experiencia en general siguieron siendo excelentes. El Grand City Hall Medan ofrece la comodidad, las comodidades y el nivel de servicio que se esperan de un hotel de cinco estrellas, y sigue siendo un hotel que recomendaría sin dudarlo a cualquiera que visite Medan.

Booked 2 rooms for 4 guests via trip.com with an additional request for rooms with a connecting door. In the trip.com app, we intentionally correctly filled all the guest details for each rooms. Upon checkin, the hotel’s front desk said they cant accommodate the connecting room request because they say it was booked under different names. Sadly they used this opportunity to argue with us, printing out in front of ourselves with their printer on the front desk: 2 separate reservations under different names (Maybe since we intentionally filled those guest names correctly? But the contact number and email is still the same, no?). From it we briefly saw all details like the 2 different reservations numbers they used as the crucial evidence, and how our booking was routed through ******* (From this detail one could argue the request was lost through the flawed trip.com system. Yet the hotel could’ve investigated and be more proactive after seeing a reservation for one room asking for connecting doors??). I thought hotel guests checking in at night only wanted rest, not attending trial??? Although to be fair in the end they got us 2 connecting rooms, albeit at a low floor (after the unnecessary bargaining). They required Rp200K as deposit. Room was clean, with a very useful Korean brand smart tv. Functional hair dryer, good lighting, with an in-room safe, and a small fridge/chiller. Breakfast could’ve been better, but there’s a lot of cafes and restaurants within walking distance. We got valet parking but didn’t pay for it, was it complimentary because of the limited parking space this hotel has, or did we get it as compensation/goodwill, we never knew (this was not explained at check in).

Hotel is well appointed and located. Service is acceptable but we had to wait more than half an hour to check in. On top of that, we were not given the 5 twin rooms we booked and confirmed. We had to settle for 1 kingsize bedded room which was not what we asked for but I had to take the room. This is not expected of a 5 star Marriot hotel. We had made our booking through Trip.com nearly 2 months before our travel date so there is no reason why we could not get our 5 twin rooms when it was confirmed by the hotel. I was very upset but could not wait any longer to check in as we were all very tired. The Receptionist said the hotel was very full but not to be impolite, that is not the customer's problem. Your organisation needs to pull up their socks on delivering what was confirmed without making excuses . To make things worse, when we asked for extension of check out to 2pm, we were flatly refused. They did not even offer to extend 1 or 2 rooms to 2pm although we were a group of 5 rooms that stayed 3 nights in your hotel. We all checked out by 11.30am. I wish I could have had nice things to say about the hospitality and thoughtfulness of the hotel policy but sorry, apart from smiling staff, tgere is nothing more complimentary I can say.

Overall cleanliness is acceptable, although its seem abit old. Its full house on the day we stay so its packed with people, but the staff are very professional and can handle things in haste.

Habitación acogedora y limpia. Personal atento y comunicativo. El desayuno buffet ofrecía variedad. El hotel está a poca distancia a pie de una tienda de conveniencia y numerosos puestos de comida y café. El ambiente era muy animado en las calles al otro lado de la calle.

We stayed here this time for 3 nights. We had stayed here a couple of times before. The hotel maintains its hospitality, warmness and courtious reception of customers. It was quite easy to check in and out. The staff from front desk to housekeeping were friendlyand warm. There are little things that should be paid attention to such as the menu for breakfast.. Although the spread is good but there should be some variation/changes. Overall staying here you get value for your money.

Pros: large room, nice view from the window, good breakfast, not bad gym. Cons: Inattentive staff (I had booked a Deluxe room, but they put me in a regular room. Later I had doubts and went back to check if it was really my room. It turned out it wasn't). On the last night the water was black, making it impossible to wash or brush your teeth.

Limpio y céntrico, genial como hotel de tránsito y traslado incluso cómodo para salir a cenar y desayunar antes de coger un vuelo

Grand Sakura Hotel Medan is a comfortable and convenient place to stay, especially for families visiting the city. Located in a strategic area in the center of Medan, the hotel provides easy access to shopping centers, restaurants, and transportation hubs, making it very practical for travelers with children. The rooms are spacious, clean, and equipped with modern amenities such as air conditioning, flat-screen TV, minibar, and free Wi-Fi, ensuring a relaxing stay for all guests. One of the highlights of the hotel is its friendly and helpful staff who are always ready to assist guests with their needs. The hotel also offers several facilities that families can enjoy together, including restaurants serving Indonesian and international dishes, a fitness center, sauna, and entertainment options such as karaoke. Families will appreciate the daily breakfast buffet with a variety of menu options that suit both adults and children. In addition, the hotel provides shuttle services to nearby shopping malls and important locations, making it easier for families to explore Medan without worrying about transportation. Overall, Grand Sakura Hotel Medan offers a pleasant combination of comfort, strategic location, and family-friendly facilities. It is a great choice for travelers who want an affordable yet comfortable hotel while spending quality time with their family in Medan.

Affordable basic room but clean enough ( some ants though). Location is central within 20min walking radius of major malls ( Plaza Medan Fair/Sun/Cambridge), Damri airport bus ( in front of Plaza Medan Fair), family massage/reflexology outlets (Jl.Orion), and the popular medan cakes outlets eg ”bika ambon” (Zulaikha)/”bolu” (Meranti). Car park is available with security. However, the complimentary breakfast is only set without selection option.