Hoteles cerca de Estación de tren Raml, Alejandría

Buenas hanitaciones y cuidados apartamentos.

it is clean and comfortable flat. A little questionable decision to make transparent door in toilet but everything else is excellent

I have extreme dissatisfaction and concern regarding a series of deeply unprofessional actions and significant mismanagement by the front desk manager, Bassant, during my recent stay at Paradise Inn from 27 June 2025 to 28 June 2025. My group consisted of four friends (A, B, C, and D) across three booked rooms. The core issues are as follows: 1. Misleading Information Regarding Sea-View Room Availability: Upon our check-in, my friend (A) and I (B) requested to upgrade our twin-bedded, city-view room to a sea-view room, offering to pay any price difference. We were explicitly informed by the Front Desk Manager, Bassant, that all sea-view rooms were fully booked and an upgrade was impossible. However, to our astonishment, our friend D, who arrived later, successfully booked and checked into a sea-view, queen-bedded room through Trip.com on the very same day we were told no such rooms were available. This direct contradiction is highly concerning and suggests a deliberate misrepresentation of facts. 2. Chaotic and Incorrect Room Assignment: Despite our original booking being for a city-view room (my booking) and D's new booking being for a sea-view room, the staff incorrectly assigned my room (A & B) to a sea-view, twin-bedded room, while D, who had booked a sea-view room, was assigned a city-view, queen-bedded room. This was a clear and significant operational error, leading to unnecessary confusion and inconvenience. 3. Unacceptable Behavior and Blame-Shifting by Manager Bassant: When we brought these room assignment discrepancies to the attention of Front Desk Manager Bassant, instead of acknowledging the hotel's mistake or apologizing, she shockingly stated that ”the guest on this order (A & B) took the new order's (D's) sea-view room.” This attempt to blame guests, coupled with a complete refusal to admit fault and offer an apology, is utterly unprofessional and unacceptable. Her behavior was dismissive, dishonest, and actively attempted to create conflict among guests. 4. Ineffective Complaint Handling - ”Complaint Unreachable”: Subsequent to the issues, I attempted to escalate my concerns to hotel staff. However, the complaint process effectively ended at Front Desk Manager Bassant's level, with her ultimate feedback being that ”the guest is not telling the truth.” This indicates a severe flaw in their internal complaint resolution mechanism, where the very individual responsible for the issues is also the sole arbiter of the complaint, leading to an obvious lack of impartiality and accountability. 5. The entire experience – from the initial misleading information about room availability, to the erroneous room allocation, and the subsequent appalling communication and complaint handling – profoundly reflects deficiencies in their front desk operations' professionalism and integrity. Front Desk Manager Bassant's conduct was not only unhelpful and dismissive but demonstrably dishonest and divisive.

Outstanding service levels Magnificent historic building Well renovated without losing character. Rooms are furnished with everything you need in a very traditional manner,which suits the building perfectly add to that a very new bathroom and a side sea view. Food was excellent and well priced. Very highly recommended

Wonderful location - near to 80% of the sites but not many tourists. Lots of amazing bakeries and cafes nearby with a local vibe. In Alexandria there was no hassle unlike Cairo, Aswan and Luxor. Service was very kind, friendly and professional. Value for money was amazing. I thoroughly enjoyed my stay and look forward to returning again.

The location and service were perfect. The room was also nice, but our shower room was barely able to drain the water, meaning it flooded almost immediately. Besides that everything was great.

Honestly Not recommended at all, they have a deal with local police members so police members and their families get more than 60% discount on the rate which forms more than 90% of the guest in the place , so you end up with a very local standard and below average service from the place to suit the guests , the stay wasn't as expexted at all and was not as other Sunrise places we went to before. Also they have a very high rate of the dayuse guests due to this discount as well, so again it end up with so many people using average facilities and really crowded place. Not recommended unless you are fine with paying double of most of the guests in the place in a very crowded hotel.

В отеле есть все для комфортного проживания и отдыха, рекомендую к проживанию

新酒店 裝修的不錯 服務很好！ 門僮會幫你拿行李，退房後也會幫你把行李安排到車上。 酒店早餐還可以。晚上的酒吧很熱鬧。

The management and also the staff people were very humble and the hotel is very wonderful and in a good location.