Usuario invitado
3 de julio de 2023
This holiday cost us €6000 for 7 nights for interconnecting rooms for a family of four, half board. So we were expecting a wow factor. It lacked that. Once there everything was triple what you’d pay normally so we spent another €1000 and that was being half board! We arrived late, 11.30pm and all we wanted was our beds, but we were brought immediately to the restaurant. Then we were left there for ages, not knowing what was going on. A waiter, with no English arrived and served us sushi, something that my children would never be into. It was just very odd. We could not eat it so late. I then requested to go to our rooms and was told I had to pay the remaining balance in full before receiving the key card. Another odd experience. We paid up and were brought to the room. We had been promised rooms with amazing sea views, but were put in rooms 531/532, furthest from the sea, right next to a busy road. It was so dark and creepy. Plus it was the furthest rooms from the pools/restaurants. I was very upset by the whole welcome experience, just so odd and off putting. The next day, I checked out the view and it was minimum. You could only see the sea of you stood up and only from the twin bedroom. All the hedgerows were blocking it. For 5 star the bedroom decor was very dated, lacked a wow factor. The bathroom had no hand soap and no face cloths. I rang reception and looked for them and asked if the hedging could be cut to allow the sea view to be seen. Then Mario the manager arranged for us to move rooms, to the heart of the resort over the reception. Even though he warned us the rooms could be noisy, the views were spectacular. Once we moved we were much happier. Felt like we were no longer in the middle of no where. The resort itself, the pools and beach were fabulous. Always plenty of loungers with umbrellas. That’s what made the holiday. The food was only ok. We were half board. Breakfast was good, with lots of options though weirdly you had to pay €10 for orange juice if the free juices were not to your liking. In a 5star I’d expect fresh juice, but the juices came out of cartons, always smooth no bits. We got lunch at the pool or beach bar and typically spent €70 for lunch for four. So very pricey. Coke was €5, and a tiny glass of Prosecco was €8, it was about 2 gulps. We had the buffet each night as because of our first night experience in the restaurant we were afraid to try the main restaurant again. The buffet was lovely but by night 6 we were tired of it. I felt it lacked being kid friendly, for example there was no pizza or ice cream!! Again at dinner we’d end up spending another €30-40 on drinks. The hotel offered a shuttle to nearby village. It was a little rundown so we did not avail of this service much, which was a pity. Also warning, lots of mosquitoes so come prepared. My husband got lots of bites! On the whole I was very disappointed. Thinking back I felt we were never properly welcomed and I wonder was it because we arrived so late.
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