Si decides alojarte en Boca de Agua Bacalar A Member of Design Hotels de Xul-Ha, estarás en un lago y a menos de 15 minutos en coche de Laguna de Bacalar y Parque ecológico Laguna Bacalar. Además, este hotel de lujo se encuentra a 9,8 km de Cenote Azul y a 9,9 km de Laguna Milagros.
Con servicios como masajes, tratamientos corporales o tratamientos faciales, te sentirás como nuevo. Tras un día de sol en la playa privada, diviértete con instalaciones recreativas como una piscina al aire libre. Encontrarás también conexión a Internet wifi gratis, servicios de conserjería y servicio de celebración de bodas.
Tienes un restaurante y una cafetería a tu disposición para comer algo, pero si lo prefieres, puedes llamar al servicio de habitaciones con horario limitado de este hotel. Apaga la sed con tu bebida favorita en el bar o lounge. Se ofrece un desayuno continental todos los días de 08:30 a 11:00 con un coste adicional.
Tendrás tintorería, un servicio de recepción las 24 horas y consigna de equipaje a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte desde el aeropuerto hasta el hotel disponible 24 horas y aparcamiento sin asistencia gratuito.
Te sentirás como en tu propia casa en cualquiera de las 22 habitaciones con aire acondicionado y minibar. Descansa como nunca en una cama con edredón de plumas y ropa de cama de alta calidad. Las habitaciones disponen de balcón. Mantén el contacto con los tuyos gracias a la la conexión wifi gratis. El baño privado con ducha está provisto de cabezal de ducha tipo lluvia y albornoces.
«This hotel is an architectural masterpiece and absolutely stunning. They are also one of the few hotels that didn’t destroy the vital mangroves protecting the lagoon (and it’s beautiful color). Needless to say that the lagoon is an absolute stunner.
The service/management, however, is not worthy 5 stars and also not a Michelin key. We were very disappointed. A few things to note before you book this place:
- very inconsistent service: for example, we never received a WhatsApp with all the info/tours, only after asking for it again.
- very poor planing of tours (we booked a sailing trip … the first day it took them 2 hours of “confirmation” to end up telling us it’s not possible. We then booked for the next day and the tour started about 1 hour late, again, us just “waiting” and wasting our precious holiday time. No “sorry” whatsoever from the hotel.
- the tour was supposed to include “sunscreen” (mentioned in PDF flyer). When the guide arrived (a very nice and competent local guide), she told us that sun screen is not available and anyway is heavily damaging the lagoon and should be avoided - feels like something a) the hotel should advocate and b) not sell as part of their tours
- waiters service also very inconsistent. Some friendly, some couldn’t even say “hello”
- food also very inconsistent (and expensive). Pasta à la mantequilla was a nightmare, while the hamburger was delicious.
- on the day of NYE we proactively asked about a table in the restaurant only for the staff to tell us that we can only have dinner there if we buy the NYE menu for 4500 MXN per person ( that’s around 215 EUR pP ). The hotel is very remote (which is why we booked it of course), so the next restaurant is 20 minutes away. They never proactively mentioned this (all they did was inform that there will be a NYe dinner)
Overall, too many little things that went wrong to make this stay enjoyable.»