Si te hospedas en Crowne Plaza Kitchener-Waterloo by IHG, disfrutarás de una céntrica ubicación en Kitchener, a solo diez minutos a pie de Galería de arte Kitchener-Waterloo y Centre In The Square. Además, este hotel spa se encuentra a 2 km de Kitchener Memorial Auditorium Complex y a 4,4 km de Universidad Wilfrid Laurier.
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y servicio de celebración de bodas.
Toma algo de cocina americana en Aqua Lounge Restaurant, restaurante con un bar o lounge, aunque también puedes llamar al servicio de habitaciones con horario limitado.
Tendrás conexión a Internet por cable gratis, un centro de negocios y check-out exprés a tu disposición. ¿Estás organizando un evento en Kitchener? En este hotel tienes a tu disposición 1394 metros cuadrados de espacio con centro de conferencias y 11 salas de reuniones. Hay un aparcamiento sin asistencia (de pago) disponible.
Te sentirás como en tu propia casa en cualquiera de las 201 habitaciones con frigorífico y microondas. Para los momentos de ocio, tendrás una televisión LED de 37 pulgadas con canales por cable y conexión a Internet por cable y wifi gratis. El baño privado está provisto de bañera profunda y cabezal de ducha tipo lluvia. Entre las comodidades, se incluyen escritorio, cafetera y tetera y teléfono.
«The room was clean but quite outdated, with a musty odor, reminiscent of damp towels. The bed and pillows were comfortable, which was a plus. However, there were no toothbrushes, toothpaste, or slippers provided. The coffee machine in the room had water pooled in the tray, likely from the previous guest's usage and it appeared never have been cleaned. Additionally , there was no hot water kettle or bottled water provided in the room which was disappointing. The lobby, corridors, and other public areas had a strong smell of bleach, which was overwhelming.
The buffet breakfast was a highlight. For CAD$20, it offered a wide selection, and the quality was excellent, making it a great value.
Service was a bit of a mixed bag. Restaurant staff, especially Erica, was fantastic—attentive, polite, and thoughtful. She checked in with every guest to ensure they were satisfied with their meal. Unfortunately, some of the male staff seemed to be less eager to serve non-Caucasian guests, which was disappointing and made the experience feel less welcoming.
I also want to give a special mention to Chitra at reception. I arrived early, and she went out of her way to accommodate me, even managing to arrange an early check-in. She also informed me about the late check-out benefit available to IHG members, which the other male receptionist had not explained when he simply rejected my request.
Overall, the hotel is somewhat pricey, but the breakfast and service (especially from Erica and Chitra) made up for some of the other shortcomings.»