Corazón Mexicano Holbox

We really enjoyed the stay in corazon mexicano, the hotel is closed to the port and about 10 mins from the beach. The Hotel is small and it doesn't have all the confort you can find in a luxury resort, but for us it was enough as we spent most of days around the island. Fernando the receptionist, helped us to move around the island, with recommendations about bars, restaurants and beach to see.

Overall a wonderful stay, the loveliest staff - they will help with everything, the rooms were great and the breakfast was a yummy bonus to start the day ◡̈ Location is further from town but allows for a nice walk through the not so touristy streets (excellent location in distance to Harbor)! Will definitely return next time!! ◡̈

It is impossible to use the heating element (stove top) if the pot and pan is rusted and old. No directions for the faulty stove top. It takes some trouble shooting. Yes. I was given another pan but these things should be there upon arrival. No coffee maker. Drinking water is kept in a locked room behind reception area. Couldn't borrow a knife to cut limes for margaritas, which I needed to deal with the frustration. I had to use a fork to score limes in order to get them apart. Asked about "disposing of my trash because it had food that was getting stinky." Was told by reception "maid would be around." Why not just take the trash from me? Went out for morning and returned at 130. Asked reception to take trash again and this time I just set it down at the reception desk despite being asked about waiting on maid to take it again. This time reception emptied it and brought it back without a bag in it. So, Waited for maid to start cleaning my floor and asked for trash bags. Good grief! I dont want to struggle while I'm on vacation! Comfortable bed and pillows. Nice view on rooftop but the hotel needs touching up. Paint is peeling and showing signs of disrepair on the loungers and chairs. So bring a knife, bring a coffee maker, bring a pan to cook! And supply your own water or make sure you buy some bottled to refill while reception desk is present.

Reality did not meet expectations!! It's not what it loos like! Worst of all was no interest in solving the situation for us. When we booked another hotel they took in other guests and still did not give us any compensation. Montserrat was not helpful at all!

UPDATE - CREDIT CARD CHARGES - See attached images - BEWARE please take caution and look online- Google search this hotel. I am not the only one that has had UNAUTHORIZED charges to credit card. Hotel comes up with excuses in not providing a refund to a 100% UNAUTHORIZED charge to credit card. Excuses upon excuses and HOURS of time and follow up to no avail: 'change in management' 'I'm just a worker here and I submitted your request to our Accounting department', 'we can't refund your credit card, the machine won't let us so could you provide bank account details' - all STALL tactics and NO REFUND received to date, despite immediate cancellation when noticed first credit card charge. Hotel then made additional charges. Requested refund be processed immediately through *******, 3 months later now still no refund. Hotel hangs up on ******* agents. Hotel tells ******* agents 'they thought that they had already processed the refund' . Hotel has the nerve to say me 'didn't you notify your bank' - Um... excuse me? They seem to think that they can get peoples credit card details from *******, charge cards in advance of bookings although booking indicated "PAY AT STAY" for a booking still MONTHS AWAY and was PAY AT STAY The hotel made multiple charges on card and has not refunded despite constant follow up for over 3 months now. Hotel seems to think they can randomly make credit card charges and then as 'tourists' we can simply 'follow up with our bank' as if that will solve the issue and they can in turn, keep the money!!! AMAZING SCAM on their part isn't it? UNETHICAL HOTEL. DO NOT SUPPORT THEM. Perhaps the place and the staff are nice according to other reviews HOWEVER whomever it is that is getting your credit card info from booking is charging cards without authorization. GO ELSEWHERE. I would not risk it. See attached images.