Hotel Mille Stelle City

酒店位置交通很方便，酒店內設施齊全，房間乾淨整潔。上午11:00就給我check in 了，是一次很好的體驗。

가격 대비 방도 크고 좋아요. 저녁엔 무인 시스템이기 때문에 현관에서 기계로 체크인 해야합니다. 밤 늦게 도착 했는데 아무도 없어서 당황했어요

IT IS A REGRET TO BOOK FROM THIS HOTEL. Since I wanted to celebrate my birthday in Heidelberg, a city I really want to visit, I made a reservation at this hotel to stay for 2 nights between 7-9 March. I was going to come to Germany either by plane from outside European countries. On March 7, there was a strike in Germany and the airports were closed. It was notified by the airline company on March 6 that our flight was canceled. We immediately informed the hotel about the situation and asked them to postpone our visit to April 7-9 and transfer the fee to this date, but they stated that the strike was not their problem and took the hotel fee for 2 nights from our credit card. Strike is an essential situation. In legal terms, this is called FORCE MAJEURE – “a common clause in contracts that essentially relieves both parties of liability or liability in the event of an extraordinary event or circumstance beyond the control of the parties, such as a war, strike, riot, crime, or war.” In case of force majeure, standard procedures cannot be applied. The hotel guest is not responsible and cannot be punished. The Mille Stelle City hotel, which turned the strike into an opportunity, charging for a service it did not provide does not comply with business ethics and is a shameful situation. Although accommodation cannot be made due to force majeure, the fee collected from the guest is not a fair gain. It is against consumer rights and even human rights. My flight was canceled due to the strike in Germany, I could not enter the country, the hotel canceled my reservation and charged the fee. Moreover, despite all my communication efforts, they were treated indifferently, saying "the strike is not my problem". Our emails were not answered. Not only could I not celebrate my birthday, but I was also unfairly victimized. It was a birthday I will never forget in my life. If you do not want to regret it, never book this hotel, which does not have well-intentioned management. I made my complaints about the hotel through different institutions. And I will continue my complaints and articles about this hotel on every platform until I get my justice.

Partly pretty noisy because other guests continously slammed doors during the night. Avoid room 301 or similar since the elevator id right vis a vis.

The property was in walkable distance to the Old Town and it was clean and comfortable. The parking was a little tricky - but we lucked out and found a spot in front of the building.

I liked that it was on a side-street and quiet yest in a convenient location. I would prefer a real person to a check-in machine. I didn't like that the shower door was broken and apparently a previous guest brought it the the attention of the staff. There was a front desk attendant for a few hours and I reminded him of the issue but there was no effort to fix it. It made it awkward to shower. Additionally, there is a sensible note suggesting the guest reuse the towel, which is commendable yet there were no towel racks to allow said guest to dry the towel. That's plain ridiculous. I showed the attendant. If management is paying attention, they should provide a partial refund.

A fair distance from the old town, probably need a bus. Not sure if there is ac at this hotel. Self check-in was convenient, but didn’t see any staff for two nights.