Atour Hotel(Hangzhou Zhongshan North Road)

Valoraciones de Atour Hotel(Hangzhou Zhongshan North Road)

Atour Hotel(Hangzhou Zhongshan North Road)

No.101-2 Zhongshan North Road, Gongshu District, Hangzhou, Zhejiang, ChinaVer datos del hotel
Atour Hotel(Hangzhou Zhongshan North Road)
Atour Hotel(Hangzhou Zhongshan North Road)Atour Hotel(Hangzhou Zhongshan North Road)Atour Hotel(Hangzhou Zhongshan North Road)
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4.8/5
Excelente
5194 valoración
Valoraciones reales
Ubicación4.8
Instalaciones4.8
Servicio4.8
Limpieza4.8
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Valoraciones positivas(5121)
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Desayuno estupendo(902)
Bien comunicado(436)
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Personal de recepción amable(345)
Buen café(119)
Valoraciones negativas(71)
Usuario invitado
Suite inteligente para padres e hijos(memory, spa)
Fecha de estancia: nov 2024
Familias
1 valoración
5.0/5
Excepcional
Fecha de publicación: 15 dic 2024
Clean room with friendly staff. Value for money. Highly recommended
Traducir
Respuesta del alojamiento: 親愛的朵友:與您相遇,是多麼榮幸!酒店毗鄰杭州的知名景點—【西湖】和【嘉裏中心】,漫步即可一覽杭城中心之秀美與繁華。酒店距離【地鐵1號線鳳起路】A出口步行10分鐘可達,便捷抵達杭城各地。再次感謝您的好評和支持,期待未來能再次為您提供優質的服務!
SC0
Habitación superior con cama grande
Fecha de estancia: feb 2025
Personas en viajes de negocios
11 valoración
5.0/5
Excepcional
Fecha de publicación: 17 mar 2025
The location of the hotel is great and very convenient. The breakfast is delicious and has a lot of variety. Highly recommend!
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Respuesta del alojamiento: Dear Guest, Thank you for choosing to stay with us and for sharing your wonderful feedback! We are thrilled to hear that you enjoyed our convenient location and the variety of our breakfast offerings. Your kind words and recommendation mean a lot to us and serve as a great encouragement to our team. At Atour Hotel(Hangzhou Zhongshan North Road), we strive to provide exceptional experiences for our guests, and we are delighted that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Atour Hotel(Hangzhou Zhongshan North Road)
SER LEE
Suite Familiar Inteligente(memory, spa)
Fecha de estancia: nov 2024
Familias
3 valoración
5.0/5
Excepcional
Fecha de publicación: 16 ene 2025
Nice hotel with free porridge supper and welcome drinks. Good location walking distance to West lake and night market.
Traducir
Respuesta del alojamiento: 親愛的朵友:與您相遇是我們的榮幸。無論秋冬春夏,每位踏入酒店的客人都會享受到一杯香醇的歡迎飲品,讓您在初次見面時感受到我們的熱情。酒店所有客房都配備了堪比五星級酒店的【普蘭特系列優質床品】,【裸棉棉織品】【直飲水機】【智能馬桶】【電動窗簾】,全套【高端薩和香氛洗浴用品】,【自助洗衣房】讓您在炎炎夏日也不用擔心衣物換洗,【免費健身中心】讓您在店內就可以享受私密的健身樂趣。相遇是緣,願您心想事成!
Usuario invitado
Habitación superior con cama grande
Fecha de estancia: nov 2024
Viaje con amigos
8 valoración
4.7/5
Fantástico
Fecha de publicación: 9 dic 2024
The room is so clean. And the staff are really kind!! And there is a good restaurant near this hotel. I would like to stay at this hotel again!
Traducir
Respuesta del alojamiento: 親愛的朵友:與您相遇是我們的榮幸。無論秋冬春夏,每位踏入酒店的客人都會享受到一杯香醇的歡迎飲品,讓您在初次見面時感受到我們的熱情。酒店所有客房都配備了堪比五星級酒店的【普蘭特系列優質床品】,【裸棉棉織品】【直飲水機】【智能馬桶】【電動窗簾】,全套【高端薩和香氛洗浴用品】,【自助洗衣房】讓您在炎炎夏日也不用擔心衣物換洗,【免費健身中心】讓您在店內就可以享受私密的健身樂趣。相遇是緣,願您心想事成!
Hanna
Suite inteligente para padres e hijos(memory, spa)
Fecha de estancia: oct 2024
Familias
6 valoración
3.2/5
Fecha de publicación: 16 ene 2025
Stayed 3 nights at this hotel with 2 kids. Kids loved the bunk bed with slide. The room floor is not really clean, I often find my foot covered in dust so I have to wear slippers around the room. Very noisy even till late at night, you can hear cars honking and people talking very loudly downstairs. We did not book breakfast as we wanted to explore the local breakfast joints and I am glad we did. The greatest thing about the location is that there are many eateries and food stalls within walking distance. Highly recommend the Chinese pancake stall just right next to the hotel, we had that multiple times throughout our days there. I liked that if the washing machines are all occupied we can just leave our laundry bags in the laundry room, the staff will help to put the laundry into the machine when it is available and even fold it and send it back to your room, free of charge. I would have liked this hotel if not for the noise and dirty floors.
Traducir
Respuesta del alojamiento: 親愛的朋友:感謝您的評價。酒店的貼心之處體現在每一個細節當中:酒店全部房間配備【恆温直飲水機】,免除燒水壺給您帶來的衞生安全困擾,讓您真正喝到放心的飲用水。為提供更舒適的環境,【自助洗衣房】讓您無需擔心衣物換洗,【免費健身中心】讓您在店內就可以享受私密的健身樂趣。隨季出現的歡迎飲品與【晚安點心】給您滿滿的温暖。期待與您共同創造更多美好的回憶!
Usuario invitado
Unas habitaciones de madera twin
Fecha de estancia: oct 2024
Personas que viajan solas
22 valoración
5.0/5
Excepcional
Fecha de publicación: 20 nov 2024
The room is well equipped and the environment is good. What is your hygiene? It's very clean and you have a good stay.
Traducir
Respuesta del alojamiento: Dear Guest,Thank you for taking the time to share your feedback with us. We are truly delighted to hear that you enjoyed your stay with us and found our room well-equipped and the environment pleasant. Your satisfaction is our top priority, and we strive to create a welcoming and comfortable atmosphere for every guest.We are particularly pleased to learn that you appreciated the cleanliness of our hotel. Maintaining high standards of hygiene is a cornerstone of our operation, and it is wonderful to see that this aspect of our service met your expectations. Our housekeeping team works diligently to ensure that every corner of the hotel is spotless and that all our guests can relax in a pristine environment.We also appreciate your kind words about your overall experience at our hotel. Your positive review serves as a great motivation for our entire team to continue delivering excellent service and striving for excellence. We hope to have the opportunity to welcome you back in the near future, where we can once again provide you with an exceptional stay.Thank you once again for choosing our hotel and for sharing your thoughts with us. We look forward to the possibility of serving you again and exceeding your expectations in the future.
Sau Peng
Suite Familiar Inteligente(memory, spa)
Fecha de estancia: nov 2024
Familias
2 valoración
5.0/5
Excepcional
Fecha de publicación: 16 ene 2025
Had a pleasant stay with family. Hotel staffs were very friendly and helpful. Nice location.
Traducir
Respuesta del alojamiento: 親愛的您:非常感謝您的細心點評!在杭州西湖湖濱中山北路亞朵酒店,我們對您的關懷之情融入了每個細微之處。入店即享的【歡迎奶茶】醇香可口,口感絲滑堪比德芙;簡單純粹的豆漿中使用了【樂農非轉基因大豆】和【巴馬鉑泉礦泉水】,藴含著我們對健康的用心。看似普通的健康養生粥,裏麪包含着【越光米】【巴馬活泉】【六味齋醬菜】【海鴨蛋】的驚喜。朵兒會一直用着自己的方式愛着你。
JooEr
Suite Familiar Inteligente(memory, spa)
Fecha de estancia: sep 2024
Familias
13 valoración
3.0/5
Fecha de publicación: 28 oct 2024
Room cleanliness and hygiene need great improvement Book 4 nights but no change bedsheet at all, floor is sticky but luckily shoes are provided Floors not vacuum daily, even tea cups not wash The only good thing is receptionist staffs are kind and helpful Please improve on the housekeeping
Traducir
Respuesta del alojamiento: Dear Guest,Thank you for choosing our hotel and sharing your valuable feedback regarding your recent stay. We sincerely appreciate your comments, as they provide us with insight into areas that require our immediate attention. It is excellent to hear that you found our reception staff to be kind and helpful; we take great pride in our team's commitment to guest service.We understand that maintaining a high standard of cleanliness and hygiene is paramount to ensuring our guests have a pleasant experience. Please be assured that your observations regarding housekeeping will be thoroughly reviewed. Our management team takes your concerns very seriously, and we will conduct a detailed assessment of our cleaning protocols and procedures. Our management is fully committed to implementing measures that will enhance the overall quality of our services and improve the comfort and satisfaction of our guests.Once again, we thank you for your feedback, and we hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable experience. Should you have any further suggestions or specific concerns, please do not hesitate to reach out directly.Warm regards, The Team at Atour Hotel(Hangzhou Zhongshan North Road)
Berry.mon
Habitación Superior de 2 camas
Fecha de estancia: sep 2024
Viaje con amigos
11 valoración
4.7/5
Fantástico
Fecha de publicación: 16 oct 2024
The layout of the room is nice and cozy also the location is good scenery, many trees around the hotel. The view from the room i stayed is very nice. But the location is quite far from the center as west lake area or inn77 area. If you can walk that fine but if you dont wanna waste your time, take a taxi about 13 yuan. The staffs are really need to help you even they can not speak English very but full of service mind. One important thing that I do not like is the wall might be very thin, you can here the voice of the room next door such as when they slam the door are baby cried. So not recommend to person who is a vulnerable persons of hearing.
Traducir
Respuesta del alojamiento: 親愛的朵友:與您相遇,是多麼榮幸!酒店毗鄰杭州的知名景點—【西湖】和【嘉裏中心】,漫步即可一覽杭城中心之秀美與繁華。酒店距離【地鐵1號線鳳起路】A出口步行10分鐘可達,便捷抵達杭城各地。再次感謝您的好評和支持,期待未來能再次為您提供優質的服務!
Servet
Habitación superior con cama grande
Fecha de estancia: ago 2024
Personas en viajes de negocios
55 valoración
4.5/5
Fabuloso
Fecha de publicación: 11 oct 2024
Its in city center. By taxi around 10-15 min to west lake . Staffs couldn’t speak English well, but they are kind. I like room its clean
Traducir
Respuesta del alojamiento: 親愛的朵友:與您相遇是我們的榮幸。無論秋冬春夏,每位踏入酒店的客人都會享受到一杯香醇的歡迎飲品,讓您在初次見面時感受到我們的熱情。酒店所有客房都配備了堪比五星級酒店的【普蘭特系列優質床品】,【裸棉棉織品】【直飲水機】【智能馬桶】【電動窗簾】,全套【高端薩和香氛洗浴用品】,【自助洗衣房】讓您在炎炎夏日也不用擔心衣物換洗,【免費健身中心】讓您在店內就可以享受私密的健身樂趣。相遇是緣,願您心想事成!
Matthew Ray
Habitación superior con cama grande
Fecha de estancia: oct 2024
Personas en viajes de negocios
7 valoración
5.0/5
Excepcional
Fecha de publicación: 15 ene 2025
Very nice hotel. Clean rooms and a convenient location for Westlake.
Traducir
Respuesta del alojamiento: 尊敬的客人:與您相遇太開心!朵兒家距離【地鐵1號線鳳起路】A出口步行10分鐘,便捷直達杭州各地,邊上是【西湖】和【嘉裏中心】,這裡有着超多美食潮流彙集,杭州特色菜熱門榜的【蟹叁寳】、頂級日料店【鮨曌·Sushi Akira】、超有feel的【OUI KITCHEN】,晚上還可以逛逛【中山北路的夜景】,跟兩三好友去【蒼蠅酒肉館】小酌一杯,入住朵兒家還真是玩到停不下來呢!
TH
Suite Familiar Inteligente(memory, spa)
Fecha de estancia: abr 2024
Familias
1 valoración
4.2/5
Muy bueno
Fecha de publicación: 27 may 2024
Front desk service staff is very helpful and welcoming. The bed is big and comfortable . The drinks in the fridge are free to consume. Got the breakfast deal at the counter with very good price.
Traducir
Respuesta del alojamiento: 尊敬的客人,感謝您選擇入住杭州西湖湖濱中山北路亞朵酒店,並分享您的入住體驗。對於您提到的問題,我們深感抱歉,這並不符合我們對於舒適住宿的標準。我們會進一步改善房間隔音設施,以確保您的休息品質。同時,非常感謝您對我們服務的讚賞,我們將繼續努力,做到無可挑剔。酒店地理位置確實便利,靠近您想逛的地方,希望為您的旅行增添便利和愉悦。再次感謝您的反饋,期待您的再次光臨,讓我們為您提供更好的住宿體驗。酒店毗鄰杭州的知名景點—【西湖】和【嘉裏中心】,漫步即可一覽杭城中心之秀美與繁華。酒店距離【地鐵1號線鳳起路】A出口步行10分鐘可達,便捷抵達杭城各地。 祝您生活愉快!杭州西湖湖濱中山北路亞朵酒店團隊
Soon Teck
Habitación superior con cama grande
Fecha de estancia: abr 2024
Personas que viajan solas
10 valoración
5.0/5
Excepcional
Fecha de publicación: 23 may 2024
The service is amazing. The attitude of all hotel staff is very good and friendly.The location is also very good, easy to go anywhere.
Traducir
Respuesta del alojamiento: Dear guest, thank you for your review. We are delighted to hear that you enjoyed our service and appreciated the friendly attitude of our staff, as well as the convenient location of the hotel. Your satisfaction is our priority, and your positive feedback motivates us to continue delivering excellent service. We remain committed to maintaining high standards and ensuring every guest receives attentive hospitality. Thank you once again for your acknowledgment and support. We look forward to welcoming you back for another outstanding stay in the future. Have a wonderful journey!
Usuario invitado
Suite Familiar Inteligente(memory, spa)
Fecha de estancia: ago 2024
Familias
1 valoración
5.0/5
Excepcional
Fecha de publicación: 14 sep 2024
Location good, room is very clean and overall is well
Traducir
Respuesta del alojamiento: 親愛的朵友:與您相遇,是多麼榮幸!酒店毗鄰杭州的知名景點—【西湖】和【嘉裏中心】,漫步即可一覽杭城中心之秀美與繁華。酒店距離【地鐵1號線鳳起路】A出口步行10分鐘可達,便捷抵達杭城各地。 再次感謝您的好評和支持,期待未來能再次為您提供優質的服務!
Hendri Lionel
Memory Spa Smart Room (Double Bed)
Fecha de estancia: may 2024
Familias
4 valoración
5.0/5
Excepcional
Fecha de publicación: 29 jun 2024
The room big enough , Friendly staff and the laundry service excelent
Traducir
Respuesta del alojamiento: 親愛的朵友:風起雲湧,見真龍!與您相遇是我們的榮幸。無論秋冬春夏,每位踏入酒店的客人都會享受到一杯香醇的歡迎飲品,讓您在初次見面時感受到我們的熱情。酒店所有客房都配備了堪比五星級酒店的【普蘭特系列優質床品】,【裸棉棉織品】【直飲水機】【智能馬桶】【電動窗簾】,全套【高端薩和香氛洗浴用品】,【自助洗衣房】讓您在炎炎夏日也不用擔心衣物換洗,【免費健身中心】讓您在店內就可以享受私密的健身樂趣。相遇是緣,願您在新的一年裡龍馬精神,心想事成!