Hoteles Sofitel en Haikou

he Hilton Haikou is a very well located hotel and probably one of the best in Haikou. On arrival there was a heavy rainfall which caused me to get quite wet walking from the taxi to the hotel entrance. I booked the room online via trip for me and my travel companion with the payment in hotel option. Online-Prepayment was not possible. On check in, given that I was very wet because of the rainshower I was quite unsatisfied with the service. First there was apparently some issue, wether I or my companion booked the room because the order of names on the booking showed my name in second place. Also my companion wasnt with me at that time because of a one day delay. In my opinion it shouldnt be a matter who booked the room since both of our names were given, regardless of the order. This issue took some extra time which is very inconvenient if you are dripping wet and just want to rest. Secondly when it comes to payment instead of the 1959 RMB, 2000 RMB were deducted from my WeChat account without any communication about the deviation. I also only realized it later when I already arrived the room and was very confused what the 41 RMB were for. Like I said it has not been communicated to me at all. Maybe a tip or was it meant as a deposit? (Even though it would appear to be a very odd deposit amount and tipping in China is not a thing) I guess from a 5 Star Hilton I could expect accuracy and clear communication when it comes to payment. Which brings me to another downside. Even though my Mandarin is sufficient enough, I was very surprised that at a Hilton of this price category none of the staff at check in nor other employees were able to speak English. So for foreigners who dont speak Chinese this would be a bit difficult. The next day I went down to reception again to ask about the 41 RMB and was offered a refund, yet the reason why it has been deducted in the first place still remains unknown to me. Another small issue appeared at breakfast when I asked one of the waitresses where the tea/ teabags is/are located. I formulated my request precisely in Chinese and the lady was just behaving awkward and walked away. I thought maybe still something would happen, but 10 minutes later still nothing. Luckily I was able to find the overseeing waitress, asked her the same question and found out that the Teabags are not openly presented at the buffet (Which is an unexpected inconvenience for a 5-Star hotel yet again, + the tea choices are very limited) My last complaint is the minibar. I have been at budget hotels before, which offered a free minibar which is refilled every day. Why are there so many things in this Hotel with a hefty price tag. This appears not welcoming given the cost of this Hotel. Especially the price-tag of minibar drinks is outrageous. For example 0.33L Tsingtao Beer 28 RMB…. Speechless. In every shop around you get 0.5L for less than half the price. Now that all my complaints about the service have been mentioned, lets move on to the many upsides of the Hilton: -Great location and rooms -Very good breakfast buffet with many choices -Even better dinner buffet (298RMB/Person) -Great panorama view -luxurious -Some of the staff still did a great job, which is why I still give a 3/5 rating, regardless of previous issues.

Excelente servicio, piscinas increíbles, hermosa vista a la playa, habitaciones perfectas, top!

El desayuno tenía una gran selección, pero ninguno de ellos era muy bueno. El sushi haría que la persona japonesa llorara, los salsajes y el bacon harían que la persona inglesa llorara y usted conseguiría un mejor desayuno chino para 10RMB en un mercado local (baozi y yotiao están congelados). La principal razón por la que se elige este hotel sobre otras opciones fue el club de niños. Desafortunadamente es rubia. Un solo miembro del personal que hace algún origami con hojas o artes básicas/artes. Requiere la supervisión de adultos. Muy decepcionante por las normas internacionales. El hotel es muy grande, pero no se mantiene a la norma que esperas de la marca. La piscina era buena, pero necesitaba mantenimiento. La habitación era espaciosa, limpia y fría. El café es bueno. En el momento de escribir, ofrecen ”buena noche” como regalo gratuito, que es un pulverizador de lavandería. En general, me gustaría pagar un poco menos y ir con un hotel más nuevo más cerca de la ciudad.

It’s a great hotel at a very good price. You would pay about three times in Europe for this convenience. The buffet restaurant has very good selection of sushi and fish and meats, and the beer is included. The Chinese restaurant is also pretty good at a reasonable price. If you need a few things for shopping, just go across the street near the Holiday Inn.

La habitación estaba muy limpia y la tía pequeña venía todos los días y siempre estaba disponible. El desayuno es básicamente similar al de un hotel normal de cuatro estrellas y hay bastantes estilos. Hay dos restaurantes cercanos donde puedes comer fideos y mariscos. La ubicación es relativamente tranquila, no lejos de la costa de Black Rock Reef. Es agradable dar un agradable paseo por la costa. La cama es un poco firme y todavía está lejos de los lugares animados, por lo que es adecuada para turistas a los que les gusta la tranquilidad.

Very well located near Century Bridge and its park, which gives you a beautiful sunset and dinning ambience in the evening. Well spread breakfast which makes my elderly parents very happy. Thank you to Crystal (xiao xiao) for helping us with the places to visit.

On the positive side: The hotel itself is quite great, playground and pools were appealing, several good activities for kids, restaurant and breakfast were also very good and staff very friendly (especially in restaurant) In the negative side: the location is not good, at least 8-10km from everything. No any restaurant or activities nearby, need to take a taxi for everything with at least 40min to 1h drive. One of the restaurant (noodle one) closed quite early so dinner in hotel was limited to 2 restaurants. In addition, because of weather (wind and a bit cold) beach was not suitable for us to stay and pools were closed. Good hotel for company events or short family stay (max 2 days) but not for prolonged family vacation (week)

Por primera vez, antes de viajar, comparé su casa después de elegir muchos hoteles, especialmente satisfecho, el hall es muy atractivo, tiene un gran estacionamiento de jardín, la ubicación es buena, la hermana de la recepción es muy entusiasta, el servicio está en el lugar, y la bebida de hielo, hay más tiendas alrededor del hotel, También está cerca del parque popular y la calle antigua de montar, la calle es conveniente, la habitación es amplia y luminosa, y la cama es cómoda, este precio es recomendable para quedarse en este hotel.

It is a good hotel. Good location for most kinds of travelers whether they are locals or foreigners, for sightseeing or for business. Clean, attentive service and good manner staff.