The Merchant City Inn

Good location, near city center, convenient to get to queen and central railway stations

Check in was ok. The room was up steep stairs in an outer building and it was a bit of a faff getting in and out of the building door and up to the room, if you had any mobility challenges you would really struggle. The room was not clean, cheap mismatching furniture and the bathroom was filthy. I really didn't want to spend any time in the room as it felt grubby. I was on an overnight work trip and needed an early night. Around 10pm, shortly after I had settled for sleep, there was a fight outside the building and then what sounded like, a group of men entering the downstairs of the building block I was in and the shouting, banging and arguing started. I could hear the on duty receptionist trying to intervene and shouting he was calling the police. This continued on and off till around 2pm in the morning when the police did eventually come. I was really scared as the only way out of my room was down the stairs to the below floor where all this was going on. On checking out I mentioned this and was told that nothing was know about the situation and was told "I only came on duty this morning and don't know what happened". I followed up after my stay writing 4 times to the contact email, explaining what I had experienced and requested at the very least a partial refund and have never received a reply to this day...... it was the worst stay I have ever had anywhere in my 30 years of travel.