DOMINIC
14 de marzo de 2024
Dirty, poorly maintained, and understaffed is the best way to explain the first and lasting impressions of this hotel. Upon arrival there were multiple guests waiting in an unattended lounge/check-in area, as the front desk attendant had to leave the desk to retrieve water to replenish at the refreshment area. The wait was about 10-15 minutes. Being understaffed is another reason there was a 45 minute telephone hold when attempting to call the evening prior to confirm a reservation. The first room made available had to be changed due to the HVAC system not operational. The second room ended up being a room that was previously smoked in, after specifically requesting a non-smoking and pet-free room due to severe allergies and asthma. While trying to take into consideration this hotel was slightly older in appearance, the carpeting, and some furnishing (pictures attached) presented as beyond soiled. This underminded the maid staff's efforts to "clean" the room in preparation for a stay. In addition, this may sound minimal, but the toilet seat was incredibly the incorrect size, leaving it to fall to one side of the bowl, and the rim of the toilet being completely exposed and touching when sitting. The shower was also older with broken shelving and not supported well. I was surprised to see this condition after seeing a high rating, which I booked my stay based upon. Please avoid, and find another decent room for a decent price.
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