Usuario invitado
5 de agosto de 2021
We have been to Alsace several times in the past years. This year we were booking last minute and have chosen James Hotel in Eguisheim. Hotel itself looks renovated, there is an "old" part of the hotel as well as new, modern part. By the time of the booking there were only Classic and Superior rooms available (looking better than a Classic room) so we booked Superior Room. It was to our big surprise when the staff at the hotel presented the room to us - it was old room located in between two floors with a view of a roof/wall. You can compare the pictures from *********** vs real photos - very different. I complained about it however were told that it was "different" Superior room...Hmmm... The room was not only old but a bit stinky too. The worst part was the bed which was too short (I am 185 cm so nothing unusual). Very dissapointing, bad sleep.. To describe the rest of our stay: Hotel itself (public premises) looked nice, staff were nice too. There is a garage for 7 EUR a night which we found very useful. Breakfast, bar, pool etc.: the selection of the food during breakfast was decent but the coffee was terrible (tasted like an instant coffee). You better avoid it. There are no coffee mugs/cups so you have to drink your coffee from a bowl! Went to the bar one night, ordered a glass of Riesling - it tasted spoiled, perhaps the bottle was opened for too long. Perhaps the bar wasn't that busy.... Pool area is nice but very crowded given the number of rooms vs pool capacity. Overall if we were given the Superior Room which we booked I would have given 4* instead of 3.
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