Flexistay Norbury Aparthotel

I have stayed here twice, its lovely and warm as soon as you enter, lovely clean and warm rooms, they help you with check-in if you have any problems and reasonable priced👍.

Convenient for where we had to go, quiet place, entrance OK, the rooms need updating and a deep comfy mattresse will pull it all together, but not bad for the price.

Very disappointed with our stay. the condition of the windows are disgusting and the curtains were rubbish too small for the windows and light coming into the room. Bathroom the toilet takes few yanking for it to flush. No mirror near the sink. Near the shower needs re grouting and painting very run down. The lobby smells quite bad. Not worth the money

Quick easy clean. Love the breakfast arrangement.

Guest launge and area around is great Good concept of hotel home..

The place did not look clean from the outside. I called the hotel and received an automated response telling me that it was a 24/7 service. Upon arrival, a member of staff was present, meaning that he did not bother to pick up the phone. He was also rude, unprofessional, and condescending. Even if I desperately need to spend the night in Norbury in the future, I would pay more money with a more expensive hotel in order to avoid them. No way they charge £75 for that level of service. My recommendation for this hotel is to develop a plan to improve the appearance of the hotel, and also for staff to take courses on sales and customer service. Maybe all they care about is the little money they earn from their existing customers and/or one off customers, in which case I lose respect for them as a business.

Have, lovely time

There was some very dubious looking cheese and tomatoes left in the fridge. I think the last occupants had left them there. No milk and spiders webs that had not been dusted away. On a positive the pub down the road serve excellent food and the surroundings were very picturesque.

Could not connect to WiFi, no one on site to consult, called customer service and found they were unavailable at that time of night.