Ibis Cotonou

Buen lugar

Don't book this hotel. They've charged an additional city tax of 1500 XOF per night which is in NGN 1100 ... So they should've charged me about 2200 NGN but they took 4000 from me... This is fraud.

這家宜必思相當不錯，酒店工作人員親切負責，房間整潔方便，周邊是各國大使館，街道乾淨，相當安全，酒店往後走五分鐘就是海灘，離大超市SUPER U也很近。

地理位置非常好。但不知為何攜程上預訂付款了。到店check out 説未付款。

居住舒適，周邊環境不錯，離海邊很近，離中國大使館也不遠，下次去還是住這

設施：比較舊 環境不錯

🚗 交通：靠近機場，交通方便

Absolutely horrible experience with Ibis ! I am an Accor member and I booked a room for myself after I arrived by air in the morning and finished a full tour here in Cotonou via the ALL app. Also, my booking was not refundable and was shown on the app that it was paid. When I reached the hotel, the front desk person told me in a straight face that, sir I see your reservation but we don’t have a room for you today. I was like, and ? He said no room for you. I have then shown his my reservation, my app confirmation suggesting the room has been paid. But he claims that no the room was not paid and there is nothing he could do. Then he just gave me the hotel manager’s (Luc) email and ask me to write to him. After a long day, I was tired, this situation to me, especially booked via their official app, was truly unheard of. Also the front desk person just gave me, don’t look at me look and asked me to find another hotel myself. This was truly unprofessional and there was no apology from the start to the end. I am still verifying whether my credit card has been charged for this booking. But this experience was OMG, truly not responsible and not putting their customer first. Thus, I hereby share my terrible experience with them and hopefully it will not happen to you if you wish to book with them.

The location is the best feature of this place. However, you can't walk to the airport, you still need to rely on their shuttle service, which for me arrived very late when I was already about to hop on a taxi: very disappointing first impression! The room was small but clean. The breakfast quite nice, with excellent chocolate pastries. The WiFi is horrible, as it kept disconnecting.