Tu alojamiento en Como

El personal de administración del Hotel, es muy arrogante. La falta de personal en la terraza hace impossible disfrutar. En los cuartos café liofilizado…. Por un momento piensas que no estás en Italia. La ubicación es muy buena y las instalaciones son muy buenas, es una lástima que esta propiedad esté tan mala operada. Hay muchas otras opciones con mucho mejor servicio y buena ubicación.

Had such an amazing stay at Avenue!! Lovely rooms with all the comfort you need with decorative details of the ancient city center. Super clean, very friendly service and spacious bathroom. On top of the stay the breakfast is served with home made delicacies and fresh products of all kinds. Highly recommend the deluxe room for your stay, also the location is perfect in the heart of Como!

I wanted to take a moment to express my heartfelt gratitude for the exceptional service I received from your food and beverage department during my recent stay at your hotel. Specifically, I would like to extend my thanks to the talented Alessandro, Dario, Mirvana and Michelle they went above and beyond to meet my special dietary requirements. From the moment I arrived, I was impressed by the level of care and attention to detail that was evident in every meal. Not only were the dishes delicious and beautifully presented, but they also perfectly accommodated my dietary needs. It was truly a pleasure to experience such culinary excellence during my stay. Please convey my appreciation to the entire team specially Alberto 
the Manager who involved in creating such memorable dining experiences. Your dedication to ensuring guest satisfaction did not go unnoticed, and it significantly contributed to making my time at this Hotel enjoyable and memorable. Thank you once again for your outstanding service. I look forward to returning to your hotel in the future and enjoying more delightful meals prepared by your talented chef.

La ubicación del hotel está bien, muy cerca del lago de Como, justo en la calle comercial. Hay supermercados, restaurantes McDonald's cerca y el hotel también tiene su propio desayuno. Sin embargo, el desayuno es un poco peor que el de otros tres estrellas, pero el precio incluye el desayuno y es muy bueno. La calefacción del hotel no es cálida, se recomienda pedir una colcha en recepción si hace frío. Si no hay desayuno en la habitación, no gaste 10 euros por persona en el desayuno en el hotel. Es mejor ir directamente al McDonald's cercano o desayunar en el bar. Cuesta unos 5 euros para dos personas. Si conduce hasta el hotel, se recomienda llamar con anticipación y establecer la ubicación del hotel. No hay demasiados coches en el patio de la entrada del hotel. 15 euros al día por el aparcamiento

Highly recommend DO NOT BOOK that horrible hotel! There are much better accommodations around. 03.09- 04.09 Me & my boyfriend paid 230 euros for one night's stay in that hotel (COMO) The receptionist (Cristian) said the policy of the hotel obliges us to pay the whole amount for accommodation while check-in. So we did. I paid the whole amount in cash. The next day 04.09 hotel charged me again the same whole price for my stay by using my card details. I called reception, and Claudia told me that she will call me back, but she never did, she left home without telling any colleagues about my problem. I called reception again the next day and Claudia when she heard that it's me she said that I have to wait for an answer. I asked her how long because I need my money and I want to know when will I have it back, but she dropped the phone! DROPPED THE PHONE! So I don't even know what to do, it is super humiliating to face such an attitude, should I bag the hotel to get my money back?! They do not reply to the emails, do not call me back, or hang the phone if I call. I don't want to go to the police, but what else can I do?! The hotel in Como and the hotel in Milan have two different owners, so even in Milan, they said that they can not do anything to help me. It's the first time in all my travel experience I face such rudeness and unprofessionalism. Apart from that, we did the checkout at 11.15, so we were 15 min late. The receptionist (Claudia) charged us 15 euros (1 euro per minute) for the late checkout. More of that, she insisted that I should pay as well for the late checkout for the other guests, that Im not related to! Because we booked our rooms at the same time for her it means that we are friends and I will pay for them as well! I couldn't do anything since she had my card, I was obliged to pay. The other guests, paid for their rooms separately, with another card, but Claudia still charged me those 40 euro! That is unacceptable! I was very mad, so I told Claudia the trough ”That is the worst hotel I had ever stayed” and Claudia replied, ”YOU ARE THE WORST CUSTOMER EVER”. Apart from all that, the rooms are very poor, the view is horrible! For many years there are the construction works in front, so that will be the view from your balcony! The walls are so thin that you can literally hear all the conversations of the other guests. Thank you for reading that, I hope you will make the right choice and find another place where a guest is not treated that badly for their own money. Good luck

Se puede acceder fácilmente al hotel en el autobús nº 1 o nº 6 hasta la estación de tren Como COMO S. Giovanni, y la parada de autobús gira a la derecha en la entrada del hotel. Cruzando la calle frente al hotel se encuentra la Puerta de la Ciudad Vieja. Se tarda 15 minutos en llegar a la taquilla del ferry junto al lago y pasar 2 iglesias famosas.

La ubicación es perfecta en la plaza principal después de 5 minutos a pie de la estación de tren (entrada desde Milán), esta hermosa habitación en suite es perfecta por unos días. Yaiza nuestro host fue sorprendente, y tan útil con las mejores pistas sobre las cosas que hacer, cómo llegar allí ... incluso dandonos el número de autobús y la ubicación de dónde llegar, y por supuesto recomendaciones de restaurante. Sólo un pequeño punto, que la matriz era un poco suave para nuestro gusto y podría haber tenido piñas extra para la cama.