Hoteles cerca del Good Samaritan Hospital, Cincinnati

The hotel staff was amazing! Every question was answered & every ask was met with kindness. The people here are true problem solvers & so helpful. Special shoutout to Tom who dealt with many crazy requests as we were dealing with logistical challenges & a lost wallet. Very thankful we stayed here!!

En el centro de la ciudad se cobra el aparcamiento. Se puede ver que el hotel se ha posicionado de alta gama en el pasado, pero a medida que pasa el tiempo, las instalaciones son viejas y ya no son el estilo del año. El servicio está bien, hay mucha gente abajo.

We stayed at this hotel several times in the past and had a great experience however, this time was not at all! Prior to our arrival I asked the front desk to put some roses in our room since it was our anniversary which they did for me. When we arrived I was surprised to find that that the hotel was under renovations since I was not advised of that when booking the room. the parking was horrible, the front desk/lobby was dirty and there was one elevator working so, it took us 15 minutes just to get to our room. Don't count on breakfast either. We did get lucky and our room was renovated and nice. It was loud due to the renovations. the noise started fairly early in the morning which ****** because, we were there to relax. Despite all of that when we checked out and were heading towards home my wife realized that she left her earrings on the nightstand. I called the hotel and explained that she left her earrings could you please go tot the room and get them. The front desk clerk responded by saying that they were not allowed to go into the rooms. Now we all know that's not true because they went into my room to put the flowers on the table. They directed me to a website to fill out a lost and found report....I mean I didn't leave a sock there it was a $500.00 set of earrings. Anyway, filled out the report and a couple of days later I received an email stating that no items were found. I called the manager and left several messages. Didn't get a call back. I finally got lucky and caught him there and I explained to him what happened. He stated that he would look into the issue and call me back...never did. i called Choice Hotels and filed three complaints and still have not gotten a call back. So, today I called Newport Police Department and filed a theft report. This hotel is not worth the $420.00 I spent for two nights and please don't leave anything at the hotel because, they will tell you it's not there.

Bien situado. Bastante nuevo. Habitación grande. El desayuno es más o menos lo mismo en todos los hoteles con platos y cubiertos desechables. La habitación limpia. Si quieres ventilar tienes que poner en aire acondicionado. No se abren las ventanas pero asi ocurre en todos los hoteles que hemos estado en USA

Nice clean hotel. Initially immediate area looked a bit sketchy, but turned out to be a great location. Super easy to get on/off highway to go to Cincinnati or further south into Kentucky. Room small but clean. Breakfast amazing. Best hotel breakfast I’ve had and breakfast staff was working hard making sure everything was kept stocked. Pool nice although could use a good cleaning with some built up scum on walls. They are remodeling and only negative comment I have is they should wait until after breakfast to do things like sanding on the first floor near the breakfast area. Afternoon and evening front desk women very nice and friendly.

I was going to recalcify my experience as an isolated incident and let it fade away. Aquí está el hotel, donde se encuentra el hotel, donde se encuentra el hotel, donde se encuentra el hotel. La relajé que había llamado Trip.com hace unos meses justo después de un amigo y alquilé una habitación. Nos hemos alquilado una habitación a las 5pm o algo así. Había expresado que la potencia en nuestra habitación - la TV, Lámparas, Microondas, Frig. , no funcionaba. Colocamos una queja en el escritorio delantero a las 6pm. La cuestión no se resuelve hasta después, a las 10pm aproximadamente. Aproximadamente una hora después de eso es hora de la cama, así que el 95% de la televisión, microondas, etc, se limpió. Cuando puse la llamada en Trip,.com hace unos meses, no recibí seguimiento hasta anoche. La otra noche el llamante quería un feedback sobre mi habitación. Me pasé por todo lo que había ocurrido. También quería input sobre cómo podrían mejorar. La habitación de la habitación es muy agradable, pero no es muy fácil, pero se centra en la etiqueta y la satisfacción de los clientes. El servicio al cliente/la satisfacción se está convirtiendo en inexistente .

Very vibrant hotel! Much lobby, Coppin bar area, activities with weddings and proms. Our room was spacious, well appointed with contemporary updates which added to comfortable living. Highly recommend for any visit to Cincinnati/Northern Kentucky area. Convenient parking, easy access to hotel. Will make this our “go to” when visiting family and friends in the area.

BEWARE. Came out to the parking lot this morning to see FIVE cars near ours with shattered windows. They had all been broken into overnight. Signs all over the parking lot caution to park at your own risk, however the area feels safe and has lots of restaurants & shopping stores in adjacent parking lot. The signs made us feel uneasy but we still never expected to see all the broken windows. They were all very nice cars too. Such a shame. We were in from out of town to visit Xavier University which is just a 7 min drive from the hotel. Sadly, this greatly affected our impression of the area. We felt absolutely terrible for the one guy we saw, trying to clean up all the broken glass in his truck. We did not see a single employee at the hotel doing anything to help with the situation. Obviously, they are aware this is a problem. Also, they charge $5 to park overnight, yet provide NO security whatsoever in the parking lot. They should be using that money to hire an overnight security guard so guests don't have to deal with broken car windows!

This feels like a newer property and if this is a new layout for all Springhill Suites I will avoid them in the future. Here are the issues - Most Springhills have a counter area kitchenette. This one did not. It had a very small space for a fridge and microwave and that’s it. - There was no nightstand on one side of the bed. This is a HUGE inconvenience as there is no place to put eyeglasses, to put your phone, to keep a bottle of water. It costs so little to put a basic nightstand, why in earth choose not to do it - The toilet is in one very small space with a TINY sink. The shower is in a completely different room. I have never seen this before and it was very inconvenient - The wife was not working properly during our stay. I tried for 15 minutes to log in and it never worked. Walked down to the front desk and was told they were having issues and they told us a code to use for log in. First of all, if they knew there were issues they should have told us when we checked in. Secondly, the code did not give me the higher speed internet I am supposed to get for free as a Platinum member of their rewards program. Finally, the internet service was noticeably slow at times during our stay. - The pillows on the king bed were also very small. I’ve never seen hotel pillows this small before. Another terrible place to be cutting cost - on the Bonvoy App, it allows you to make special requests before arriving. We requested 2 days xtra pillows and an extra bottle of lotion via the app. The pillows would have been especially helpful given the miniature size of the pillows on the bed. This hotel COMPLETELY IGNORED those requests. I will say the folks at the front desk were friendly and the hotel is in a convenient location. My wife and I are having a house built in the area and had this hotel been acceptable, we would have stayed there in all our future trips during the 6-8 months of construction. However, given how they have cut corners on the room layout and amenities, and the fact that they ignored our requests made via the app, I have already booked another hotel for our upcoming trip