Santwana
3 de enero de 2024
The property should not be considered 4 stars. The room was small, shower was missing a door, bathroom door wouldnt close all the way and the blinds were tattered. Hotel staff provided incorrect information on what times breakfast broucher can be used. Cleaning service didnt take the trash out. On Dec 31st night hotel staff was extremely rude to me and my partner asking us to show our key cards. They did not inform us ahead of yime that each person staying in the room needed a key card to enter the elevator and then the security guard argued with us over and over again to show our key cards when in fact we had one to get into the room. The staff fell short on providing notice on their policies and the room fell short on being decent as it didnt even have an A/C controller that would allow us to have a fan. All in all, waste of money.
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