Cbh Rowton Hall Hotel and Spa

the property is overall a lovely place, in a nice secluded area. The only issues we found was, the hotel doesn’t have a lift & the spa is only accessible for 4 years old and up. the hotel was informed proir that we were coming with a under 1 year old, and we were told on arrival there wasn’t a lift, and we were put on the top floor of the hotel, with 2 flights of stairs. we had to lift his pram up, the whole time. Not safe and the were stairs were small. I feel if the hotel looked into the reservation more they would of been a little more understanding when it came to putting families with children especially under 1, on the top floor on the hotel, with no lift. if you wanting to spend the day in Cheshire, or the designed outlet it’s a good place to stay. just think before booking.

Stayed nearby this hotel previously without knowing it existed, what a find! After a wonderful but cold day at Chester Zoo one of the lovely staff checked me in and I had a welcome cuppa in my spacious room before warming up further in the beautiful spa area- good sized swimming pool, sauna and steam room- temperature in the steam room a little hot and members there said they would mention as this was not usual. Finished the day with a delicious steak sandwich in the comfortable bar area, served by another friendly member of staff, before a superb night's sleep. Breakfast the next morning was excellent- good continental choice of cereals, yogurt, fruit, pastries and fruit juices, and hot items to order included - bacon, sausage and scrambled eggs followed by mixed toast with preserves from the selection displayed in a miniature jar tree on each table. Coffee was provided in an elegant stainless steel jug so remained hot for top ups, and the room had a very relaxed feel with background music at the right level. Staff said how much they enjoy working there and you could sense the pride in what it has to offer, including the gardens they told me to make sure I visited before I left; stunning, even at this time of year. Lawns, herbaceous beds, home grown produce, woodland and ponds - birds singing and clumps of snowdrops in the winter sunshine. Amazing. (The minor mark down -original windows in the bedroom mean there is condensation inside- maybe unfair to mention but honest.)

The team are great, friendly and engaging. Breakfast lady and check in last in particular warm and engaging. Evening meal - food was great.

Lovely hotel. Superior double room was huge well worth paying a little bit extra. Robes and slippers were included in this room, which helped to go down to the spa pool ready. The pool was warm and pleasant. We used the restaurant whilst there, nice service and reasonably priced.

Extra charge for a full English when you’ve already paid for breakfast isn’t great. Electric vehicle charging should be free like in other hotels. Rooms need renovation. Can hear noise from other rooms.

Excellent service, staff were extremely helpful, friendly and attentive. Lovely hotel for a quiet break.

This might once have been a hotel deserving of four stars. Single panes in windows with old frames, a devastated chair, plaster peeling off the walls and more... more. Additionally, the swimming pool has cold water. Overall... I wouldn't want this at home, let alone in a four-star hotel.

The member of staff that checked us in and out was rude abrupt and miserable and offered limited help and assistance. The room linen and towels were clean but the glasses had clearly not be washed from last guest. You could see where they had just been wiped around the mouth piece! The bath was grubby and greasy. Neither of us wanted to use it. The pool area wasn’t warm enough to sit on the loungers and there were used paper water cups all around the pool and also in the sauna and steam room. So I presume the pool area isn’t monitored or regularly checked. Would have mentioned a few of these things at checkout had the receptionist asked about our stay!!!

Paid money to use pool and have a great breakfast but both failed as pool was freezing and breakfast wasn't full English and or didn’t have pastries. Staff were brilliant, venue is brilliant. Would be fantastic during the summer with lovely conservatory and grounds. Building is beautiful and rooms comfortable.