Agatha Hotel

DO NOT STAY HERE! My family had a horrible experience at this hotel and left after only one night into a three night reservation. Dirty room, broken toilet, disgusting shower, no air conditioning, extremely noisy location made it impossible to sleep. Ruined the first day of our Italy vacation. We moved out to a better hotel and Agatha Cosy Hotel /Santuzza Hotels has refused to refund any money. So we paid for 3 nights taxes and stayed only 1 night. ******* also has refused to help us so I'll never book through them again. STAY SOMEWHERE ELSE THIS HOTEL IS AWFUL! And don't count on ******* to help you out if you have trouble with a hotel.

HELL HOLE! Do not stay here. Our family of 4 moved out after one miserable night at this horrible hotel. The owners refuse to refund our money for the other 2 nights we cancelled. The hotel appears under construction and unfinished. The room was hot with broken air conditioning. The room was so noisy from street traffic, bars, garbage collection we didn’t sleep at all. The toilet was filthy and broken. The shower too. The TV didn’t work at all. Unresponsive to my requests for refund for nights we didn’t utilize. I am posting on every review site about this WORST HOTEL EVER

Awful ! dirty ! breakfast is poor included a tragical coffee machine and you are watched during it ! absolutely poor welcome ! you can't sleep because there is absolutely no isolation ! Avoid it !

The Hotel is totally dirty and a scam, we reserved two rooms , one of them was by the side of a restaurant that is open till 3 Am and is a lot of noise , you can’t sleep from the noise, also the air conditioner didn’t work so it was like a sauna inside the room ,the toilet totally rusty. The paint of the walls was all on the floors. Definitely not recommending this Hotel , compliment for the receptionist girl, who was wonderful. Written by the owner of a Travel Agency !

A friend and I stayed this hotel for one night during a mid-holiday trip to Catania. Upon arrival we were greeted by a friendly receptionist who was accommodating and helpful when it comes to local attractions/restaurants. The room was of good size and had a good Italian style and feel to it. The air con could have been a bit stronger and more powerful but it wasn’t excessively hot in the room at night. Unfortunately, our room overlooked a busy street full of bars which played loud music till the early hours. However, this isn’t a poor reflection of the hotel, more circumstantial to its city centre location. In the morning, a small offering of breakfast is provided. This consorts of yoghurt, croissants, cereal, juices and hot drinks. The breakfast staff were also friendly and accommodating. The hotel also didn’t hesitate to confront two guests who had a few too many to drink the night before and had been noisy. 2 Spanish males were berated and confronted in front of everyone at breakfast regarding there behaviour and they were told they would be given a fine or similar. I thought this was a fair example of the hotel’s enforcement and it showed they were caring of fellow guests. Overall, a very good stay in a small city centre hotel.

We checked in for a one night stay. We initially found it hard to locate as there was little signage and the entrance is through a large locked doorway which has a intercom system to reception, but this wasn’t obvious. The location was very good, approx 20 min walk from the train station and close to popular spots such as the market, cathedral and GrecoRoman theatre. Unfortunately the hotel backs onto a street/ yard with bars which played music until 1 am. The rooms were vintage but this gave them a charming Italian feel. Room and bathroom, although unusual layout due to nature of building were spacious. Unfortunately i didn’t get the best nights sleep due to the noise outside and the bed wasn’t comfy. Breakfast was minimal but as was included in the price a crossiant, yogurt, cereal and coffee was satisfactory. Overall would stay for 1/2 nights and was great for us who were visiting the city and mt Etna for 2 days 1 night.

Enjoyed our stay here..knew exactly what we were in for, basic, city centre bed for the night. Room was comfortable facing the front/square, so no real noise issues. Bathroom is smoked glass cube within the room, but no problems there for us. Fresh towels supplied daily (could use some hooks to hang towels on). Continental breakfast, no issue with quantity as we were always offered more. Location could not have been better. Only negatives..no safe in room and check-out was 10.00am (********** lists safe and 11.00am checkout).

Very nice People working here, they helped us with finding local hotspots and offered us a place to change while our transfer to the airport was quite late. Room was nice and the location perfect. Would reccommend if you want to stay in the centre of catania.