Super 8 by Wyndham Casa Grande

Check In was fine. Arrived to an open room. Found a used bandaid in the bathtub, no shower curtain and one bed had a stained sheet. Staff was quick to respond and everything was made right. My mom is 92 and she had a tough time getting in the bed due to it’s height. Booked hotel for two nights but they didn’t clean up the room the after the first night which I expected since there was no discount for the second night. Upon check out the staff gave us a small potted plant, I assume for a sorry for our problems. I recall booking breakfast but there are no breakfasts at all except for coffee and juice I was told there would be some small pastries but I never saw any either morning. Anyway it was like the second cheapest hotel in the area so I wasn’t expecting a great experience. Room was clean but needed some minor repairs. Overall a 2 in my book.

The cost of a hotel room for the night of Weds, 24th, in Casa Grande, AZ, was expensive, so, I chose a “slightly less” expensive hotel - which happened to be a Super 8 (I saw it was by Wyndham so I assumed (wrongly) that it would be better quality.) (In most other hotels, the cost would have made it a “good” hotel) - I didn’t expect the hotel to look so dingy, or that the carpeting would have dirt and other substances on it - both inside and outside the room. I also didn’t expect it to have NO elevator! This is 2024 - who doesn’t think an elevator is necessary - especially for those of us getting older. The lighting in the hotel room wasn’t particularly good, and the bathroom tub was really bad looking - so bad that my husband would not bathe in it. The towels were minimal - definitely not enough of them. The mattress was terrible! Hard as a brick and not good quality - if you touched the mattress on the side, it would start to slide off the bed. I’m sure there were other problems, but I can’t think of them at this time. The staff that we interacted with were fine, and unfortunately, the best part of this trip. I will never return to a Super 8.

Location felt safe. On the downside, the shower was missing a shower curtain. I did request for a shower curtain but it was not installed. I also requested clean towels and did not receive any. The reason I did not insist was because we had a reception to go to.

Let us check in early. NICE ROOM. Friendly. But the most important thing? The room was CLEAN. That’s pretty basic, but it matters.

A somewhat outdated but. Clean. Night staff very friendly n accommodating but the morning clerk was more into his music than care about the customer. I did inform that a lamp light went out. Overall not a bad experience.

They charged me for something that I found damaged and I reported it, and they told me that maintenance was going to check it