Macdonald Inchyra Hotel and Spa

The staff are excellent, very friendly and ensure your stay is enjoyable. The rooms in the hotel need updating; I would not choose to stay at the hotel again due to the rooms being quite basic for a 4*, and no safe in the room either. The restaurant area is nice. The bar area could do with an open fire, which would be in keeping with the property and, due to the bar's location can be quite cool. I found the lockers difficult to use; there are no instructions when trying to use them, only in the reception area. I did ask someone to show me, but they were too busy apparently, so I asked another customer to help me. There was no concession for late checkout on New Year's Day; however, upon request, this was granted. You also have to book for breakfast; therefore, on New Year's Day, I had to get up for 9 am to go down to breakfast, which was not ideal. I had paid for the trip online when I booked; however, when I came to checkout, I was charged the full amount again and was informed that there was no log that I had already paid, but when we arrived and checked in, it was acknowledged that I had paid, it was a good job that I had the email displaying that I had paid. Upon further investigation by the hotel, it was noted that I had paid. I thought that I had read somewhere that there was an option for a set menu for NYE, but al a carte was still an option however this was not the case. The food was ok. The stay was made better due to the friendliness of the bar and restaurant staff, all credit to them.

Check in person did not speak and was not welcoming. Room dirty including bedding. Room old and tired with broken and damaged fixtures

We come here every year for a couple of nights and we always get lovely customer service. The pool and spa facilities are especially smart, and the breakfast is very good too. The rooms are decent - a little tired, maybe, but fine.

A tired hotel with lots of noise. Breakfast was poor (although I didn’t have the cooked option).

Very noisy at night and sound travels from room to room. The room we stayed in was above the door to reception and people stood outside in groups smoking intermittently till midnight. I managed to get about 4 hours sleep as sounds travelled from other rooms. We’ve stayed in other McDonald hotels but this one looked run down with faded carpets. The room we stayed in was the second one we were offered the first one 222 was up several staircases the last staircase was narrow and quite frankly dangerous- not impressed

Very nice hotel and restaurant. It could use some updating but that didn't detract from our stay. The food was excellent and the service was great. There's not much around this property so we just ate in the on-site restaurant. Convenient to the highway to the airport.

We had a lovely welcoming, also were upgraded to the Bridal suite as a surprise bonus! Lots of space in the room, the bed was so comfortable and black out curtains were excellent. We used the Spa, very clean and a relaxed atmosphere. Breakfast was delicious and overall the staff couldn't have been friendlier or more helpful.

It service was very slow, some staff were friendly some not. The room was far too hot and didn’t look the cleanest. We booked for 2 nights but only stayed the one as it was so bad

Lovely hotel, quiet comfortable bedroom, good swimming pool and spa. Dinner and breakfast was to a high standard. Only complaint is charging £12.50 for a large glass of wine.