Usuario invitado
11 de marzo de 2023
I recently had a terrible experience with the owner of the property (booked through ***********). Four days before my trip I got sick with covid and I had to reschedule all my travel plans. At that point the free refund period was over so we immediately called the property try to reschedule our stay. Unfortunately we had to deal with an extremely rude and unprofessional guy who suggested that we just cancel our booking without a refund so that he can benefit from the situation to earn more by booking it again. I was shocked by this cynical reply and his non-existent sympathy towards my sudden sickness and ruined holidays. I tried to discuss some alternatives but he permitted no other discussion and hung up, supposedely being too busy to speak with with me. My next steps were to contact Booking and try to resolve the matter through their agents. Some of them were extremely helpful and tried to call the guy multiple times to no avail as he never picked up the phone again. Booking asked me to get an official covid test and certificate which I did and paid for, suggesting that the document will help my case. Unfortunately even this didn't work as all further calls, emails and direct messages to the property were ignored and went unanswered. To sum up, I am extremely sad and disappointed to be treated with such contempt as a traveler, tourist and human being. Properties that endorse this kind of stubborn, cynical and rude behavior should not exist in this time and age. Accommodation is not all about the cosy atmosphere, comfortable rooms and nice breakfast. The human factor does (and should) play a huge role in the whole experience. I hope that this very negative experience will make others choose a different place to spend their holidays and make the owners of the property review their practices and put an effort to listen to and support their customers.
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