Jennifer Mullaly
5 de agosto de 2021
As a regular at the Evolution and taking quite a liking to the hotel as a whole especially the night staff who were always welcoming, warm and kind my most recent trip turned it around entirely. My partner and I booked together on my account (as I regularly travel my rewards are higher) but paid with his card. I normally receive a free upgrade to my room but in this case wanted to make it special, paying extra for a room with a view. We had a small corner room (nothing like the rooms I had stayed in before) and to our disappointment no view at all. I queried this and despite being able to show the extras paid for told me that technically being surrounded and crammed between high rise business buildings, it was a “city view” . Our second night there went south with no disturbance to anyone else residing there nor the hotel staff however as a way to further abuse me, rang the hotel and without any notice was thrown out. Not only did they ignore clear signs of A partner trying to cause trouble for their spouse, they enabled it and threatened me with the police after trying to dispute the matter.
I plan to take this matter further.
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